Not getting sugar drop prizes. The machine shows up and shows I won a prize but nothing drops

CEG-2

buffy2910 said:

I have the same problem and as I thought it was my mobile's fault, I tried to uninstall and install the game again and now I've lost all the boosters I had, which were many

CEG-2

I would be SO upset!!!!  This just started this afternoon, so frustrating.  

linlin090909

Pummy_Raj said:

Hello @linlin090909 and @cpeace, Welcome to the King Community!  Are you playing through Kingdom account or Facebook?

I am playing using my Facebook account.

CEG-2

I am also plwying through Facebook

PummyRaj

Hi @cpeace, yes! that's what I needed to know.  You are connected to the game through Facebook

** Asking for this information from all of you so that it would help the King Team to look into the issue/glitch and understand it 

Hello @CEG-2, Warm Welcome to the King Community   Yeah, I agree & I too don't like it.  But, the glitches happen and they are trying to fix it

Hello @buffy2910, Welcome to the King Community.  Can you please post whether you are playing through Facebook or Kingdom account?  And I am sorry to hear that you lost all your boosters with the re-installation.  Unfortunately, that is what happens with that feature which we cannot avoid!!!!  Just a note -- this Glitch is occurring not only on Mobile devices but also on PC game.

kimbo57

I am NOT playing through Facebook as others have commented.  I’ve got crazy numbers above 60 on the last leg of sugar drop bonuses before the 8 hour blockout. 

kusumg

The prize has still not been given 

Toodie

Hello Pummy_Raj
I am playing on Kingdom using an iPad
Regards from
Toodie

buffy2910

I'm playing through Facebook with my mobile. 

Nicki_Burton

Although my candy drops have reset and it is back to normal I had over 400 and only received a reward of a free switch and a lollipop hammer ???? That is completely unacceptable.