Not getting sugar drop prizes. The machine shows up and shows I won a prize but nothing drops

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Answers

  • robg37robg37 Posts: 5 Newbie
    edited February 2019
    Pummy_Raj said:
    @robg37!  So, when the animation comes back, are you getting the rewards or the machine keeps churning/mixing again?  If it does, what is happening next?
    Hey @Pummy_Raj!  Sorry for the delay in responding.  This issue has stopped showing up after the latest update (1.145.0.3). But to answer your question, I would get the rewards the first time, but once the animation returned, I wouldn't get the rewards again (I never verified that the booster counts would change... just assuming based on claiming them the first time).  The machine would continue to churn until I closed the app.  Restarting the app would always fix.
  • Hey! Would you like to give us your opinion?

  • Wendy65Wendy65 Posts: 3 Newbie
    I’ve been playing on my iPhone for years, I have internet connection because I get emails from community King. One thing I don’t have is Facebook and don’t intend to sign on.  What’s going on?
  • PummyRajPummyRaj Posts: 12,790 Superstar
    robg37 said:
    Pummy_Raj said:
    @robg37!  So, when the animation comes back, are you getting the rewards or the machine keeps churning/mixing again?  If it does, what is happening next?
    Hey @Pummy_Raj!  Sorry for the delay in responding.  This issue has stopped showing up after the latest update (1.145.0.3). But to answer your question, I would get the rewards the first time, but once the animation returned, I wouldn't get the rewards again (I never verified that the booster counts would change... just assuming based on claiming them the first time).  The machine would continue to churn until I closed the app.  Restarting the app would always fix.
    Hello @robg37 Hope you and your family are doing well :)

    I sincerely apologize for missing your post till today... for some reason, I have not received the notification even you have tagged me!!

    So, once re-opening the App, did you receive the boosters every time you reach the specific count OR just the count kept increasing?  For me, closing the App did not help and if I just leave the game open, it would return to the game and I can play other levels to collect more Sugar Drops.  
    I am sorry for asking so many questions... any and all details will be helpful to fix the issue. 

    Thank you for your patience & have a great rest of the weekend =) 

    Signature - Superstar new 2020 FHS exp FINALpng
  • CezdiamondCezdiamond Posts: 6,503 Community Manager
    edited April 2019

    See our latest update on the Sugar Track here


    Got a great Candy Crush Saga tip for players? Share here to have your idea featured and win Gold Bars!

  • robg37robg37 Posts: 5 Newbie
    Pummy Raj said:
    robg37 said:
    Pummy_Raj said:
    @robg37!  So, when the animation comes back, are you getting the rewards or the machine keeps churning/mixing again?  If it does, what is happening next?
    Hey @Pummy_Raj!  Sorry for the delay in responding.  This issue has stopped showing up after the latest update (1.145.0.3). But to answer your question, I would get the rewards the first time, but once the animation returned, I wouldn't get the rewards again (I never verified that the booster counts would change... just assuming based on claiming them the first time).  The machine would continue to churn until I closed the app.  Restarting the app would always fix.
    Hello @robg37 Hope you and your family are doing well :)

    I sincerely apologize for missing your post till today... for some reason, I have not received the notification even you have tagged me!!

    So, once re-opening the App, did you receive the boosters every time you reach the specific count OR just the count kept increasing?  For me, closing the App did not help and if I just leave the game open, it would return to the game and I can play other levels to collect more Sugar Drops.  
    I am sorry for asking so many questions... any and all details will be helpful to fix the issue. 

    Thank you for your patience & have a great rest of the weekend =) 
    Hey @Pummy_Raj,

    Sorry for being completely missing for a while.  The screen on the tablet I was playing on has gone out, so I haven't played in a bit.

    think I would get the boosters every time I reached a specific count.  Once I get to playing again, I'll try to remember to leave an update here.
  • joanchilds9joanchilds9 Posts: 4 Newbie
    edited May 2019
    same here has been like this for months FIX IT  14/05/2019
  • PummyRajPummyRaj Posts: 12,790 Superstar
    edited May 2019
    Hello again @robg37,hope you are doing well and Hearty Welcome to Candy Crush Section of our King Community @joanchilds9 =)

    I am very sorry to be the bearer of bad news.....  The Sugar Drops are being taken out from the game and hence, most of the players not seeing the feature anymore :(  King is planning to take it out completely as there are many other NEW features are available for us to gain free boosters!!!  So, there is no "Fixing" @joanchilds9

    Very few players still have it on their OLD levels!!  If you happen to see the Sugar Drops in the past levels, you are those set of lucky players....  Use it while you can and collect some of those useful boosters!!  

    Signature - Superstar new 2020 FHS exp FINALpng
  • kimmy32kimmy32 Posts: 3 Newbie
    I need HELP 
    I AM NOT GETTING REEARDS FOR FINISHING LEVELS 
  • roularoula Posts: 4 Newbie

    Hi ! My levels have not sugar drops , neither in my laptop, neither in my mobile. Therefore I can't get gifts. Why?

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