Hello again @robg37,hope you are doing well and Hearty Welcome to Candy Crush Section of our King Community @joanchilds9
I am very sorry to be the bearer of bad news..... The Sugar Drops are being taken out from the game and hence, most of the players not seeing the feature anymore King is planning to take it out completely as there are many other NEW features are available for us to gain free boosters!!! So, there is no "Fixing" @joanchilds9
Very few players still have it on their OLD levels!! If you happen to see the Sugar Drops in the past levels, you are those set of lucky players.... Use it while you can and collect some of those useful boosters!!