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Not getting sugar drop prizes. The machine shows up and shows I won a prize but nothing drops

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Answers

  • suzijm
    suzijm Posts: 3

    Level 1
    I am using a PC and on FB.  My browser is Chrome.
  • cpeace
    cpeace Posts: 5

    Level 2
    iPhone on the app. Problem a 
  • grow43080
    grow43080 Posts: 15

    Level 2
    I’m using my iPhone. No rewards ever
  • PummyRaj
    PummyRaj Posts: 45,174
    Hello Friends :)

    An update from my side!!  I just finished today's Sugar Track Challenge -- and I have noticed that when I lost the level, I have NOT received the reward -- even the count was 24/24 ( or 36/36), but I when I won the level, I got the rewards ONLY after collecting the needed Sugar Drops!! 

    Did it make any sense?  A little explanation.... at first 24, I got some boosters.  Then for 36, 24, 36 counts, I lost the levels hence, no reward.  Then for 60 count (the final one) I won the level and got the boosters.  

    Did this happen to any of you?  Well!  I thought something is better than nothing... until the Glitch is fixed  =)=)  Why don't you all try and see if it works on your game too!  

    Have a great day/evening, friends!  Let's hope for the Best :+1:
  • linlin090909
    linlin090909 Posts: 5

    Level 2

    I am having the same problem: not getting my sugar drops. It keeps on counting. I am playing on two different Kindles and both are having the same problem. 

  • suzijm
    suzijm Posts: 3

    Level 1
    I am now at 401/60.  I have won levels, but still no reward.
  • Nicki_Burton
    Nicki_Burton Posts: 10

    Level 2
    Something now seems to have released all the sugar drops of which I had over 400 but I only got 2 rewards???

  • PummyRaj
    PummyRaj Posts: 45,174
    Oh! Sorry to hear that @suzijm, and Thank you for providing all the details.  I too play on Chrome and sometimes, Game Room  =)

    Hello @linlin090909 and @cpeace, Welcome to the King Community!  Are you playing through Kingdom account or Facebook?

    Hi @Nicki_Burton, I think it is better to receive at least few boosters than nothing at all :+1:

    @Toodie, what is the device you are playing?  Are you playing through Facebook or Kingdom?

    Thank you all.  Let's hope for the quick fix :+1:  Have a warm evening (we are about to have a snow storm)!
  • cpeace
    cpeace Posts: 5

    Level 2
    I’m not sure what you are asking. I play on the app and it is connected to my Facebook account. 
  • buffy2910
    buffy2910 Posts: 2

    Level 1
    I have the same problem and as I thought it was my mobile's fault, I tried to uninstall and install the game again and now I've lost all the boosters I had, which were many :(:(:(


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