Not getting sugar drop prizes. The machine shows up and shows I won a prize but nothing drops

mercerik

Hi episyco!

You are NOT ALONE on that. I've had that SEVERAL TIMES. I posted a VIDEO TUTORIAL HERE titled  "Candy Crush Saga 3788 | HOW TO BEAT THE LEVEL WITH ILLUSTRATIONS" last night with the SUGAR DROP AWARD PORTION right at the end with an EMPTY BOX. Unfortunately, I CAN'T FIND MY POSTING THIS MORNING. I have the SCREEN SHOT for you. Mine was 88/84. 

Hansa_Modha

Count keeps on increasing but no reward . I am playing on iPad 

PummyRaj

Hello again @minnie26 and @Hansa_Modha,

Thank you for replying and providing more details.  As mentioned above, the issue was sent to the Community Manager's notice and they will look into the issue. 

Hoping that the Glitch will be cleared soon.  Thank you all for your patience    

Alan_Burton

Yes, me too, exactly the same

Alan_Burton

Same for me W10 app and also fb on MS edge 

pat9799

Level 1237 not getting rewards

Enversabite10

@Pummy_Raj i have same problem/bug or glitch here.. im using an android based tablet.
numbers are constantly increasing but no results. 

Here's the ss.. i hope theres a solution for this. have a nice day.

Maureen-3

Hi,, just check my candy crush,, still the same,, no kettle,, I am playing in Ipad and mobile,, I think its a bug from the last update on friday and tech team needs to do update,,please fix as soon as possible and lets us know,, thankyou

Maureen-3

Thankyou for your answer,, I am accumulating sugar drops and at
 60 ( the last part of the game) the kettle should activate and mix and give me free boosters,, well the kettle just does not appear,, I have right now like 144/60,, I have been reading and notice that this happens at the other players at this point in the game, not at 24, or 36 ,,only when you get at the final that is 180 total ,,, I do not know how tomtake a screen shot,, but the problem is general,, thankyou

Melly756

Hello! I am also having an issue with sugar drops exceeding the required limit and not receiving the boosters. I am playing on IPhone and will add a screenshot the next time it happens. I have also exceeded the limit and been pushed back to waiting 8 hours to redo the levels. Thanks!