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Wrong account

prillerillan

cant get back to My account on candy cruch saga. Even If i logged in on my Facebook. My sons game shows up, and i have never been logged in there.
Had tryed to reinstall Facebook and candy cruch a several Times.
Im on level 1700 something but i have My id number If you need for help me?

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Creative_Elsa

Thank you @Sukanta_Biswas for tagging me. This happened earlier with another player. @prillerillan, what happened with this other player is that both of them had the exact same user ID #. I am going to tag @QueenB who is the moderator here in the community and she will write you privately to get this squared away.

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prillerillan

Lol! I Doing it with u 😍😂

Creative_Elsa

prillerillan said:

Yes @Elsa ♥️
She helped me and i am so happy!!!

Just that all My boosters is gone. And i have no clue what i had.

i hope u gonna get a wonderfull day. 😉

best regards and a big Thank u!!

I am doing the happy dance! Look at me jumping up and down because it's now working again!

Creative_Elsa

That worked for you! I better take note of all of this because I know others are going to have this same problem.

QueenB said:

Not to worry @prillerillan, QueenB to the rescue 😉🛠 @Elsa You're a star for bringing this up to my attention 🤗

I have located your game records and since you're playing on iOS Apple device, this is what I need you to do:

- Disconnect the game from Facebook (if connected).
- Delete Facebook App if you have it installed.
- Clear cache from your Safari: http://www.imore.com/how-clear-stored-website-data-ios-7-safari (very important).
- Restart the device and try connecting the game back to Facebook.

Once this has been done, can you confirm if you see your profile picture and not your sons picture? Please also confirm the level you're supposed to be on if you're not still not on track.

Thanks

@QueenB will this always work if 2 are connected at the same time or was this just a coincidence that it worked? I have always told the players to complete the contact form and I thought that they just went in and manually changed it.

Sukanta_Biswas

@prillerillan
Feel free to contact us again if you have any troubles or questions
have a good day

prillerillan

Yes @Elsa ♥️
She helped me and i am so happy!!!

Just that all My boosters is gone. And i have no clue what i had.

i hope u gonna get a wonderfull day. 😉

best regards and a big Thank u!!

prillerillan

Wohooo it worked @QueenB 😍

yes same level as earlier. But all My booster are gone and i dont have any clue how much i had 🙈.

Is My game saved on king now also?

Big Thanks!!!
Love/Prillerillan

Creative_Elsa

Did you hear from QueenB yet? She wrote me to say that she's on it so you might have already gotten a private message from her.

prillerillan

Yes thats My Facebook profile/ Sukanta_Biswas

QueenB

Not to worry @prillerillan, QueenB to the rescue 😉🛠 @Elsa You're a star for bringing this up to my attention 🤗

I have located your game records and since you're playing on iOS Apple device, this is what I need you to do:

- Disconnect the game from Facebook (if connected).

- Delete Facebook App if you have it installed.

- Clear cache from your Safari: http://www.imore.com/how-clear-stored-website-data-ios-7-safari (very important).

- Restart the device and try connecting the game back to Facebook.

Once this has been done, can you confirm if you see your profile picture and not your sons picture? Please also confirm the level you're supposed to be on if you're not still not on track.

Thanks

Creative_Elsa

I don't think I will ever get used to our different time zones.

prillerillan

Ok, big Thanks.. Here in sweden its evning and the time is five.
Off course i give her time.

Best regards Hugh

Creative_Elsa

Hi @prillerillan, (((hugs)))) because I am feeling a bit confused too. Don't worry because I just wrote @QueenB privately to come here to help you. Give her a bit of time and hopefully you will get a response soon. I don't know your time zone but it's still morning here so I would say give it about 4 hours and if you don't hear from her then let me know and I'll figure out something else for you ok?

prillerillan

Ok.. i dont get the point... who of u are going to help me fix My problem?

Im frustated. 🙈
tell me what i gonna DO. 😉

prillerillan

Thanks so @Elsa going to help me solve My problem?

prillerillan

Yes thats My Facebook profile https://community.king.com/en/candy-crush-saga//Sukanta_Biswas

Creative_Elsa

Sukanta_Biswas

hello @prillerillan
I think, your both accounts has linked together. however i tag here game expert @Elsa . she will contact with you soon.

Sukanta_Biswas

This is your facebook profile picture?

Image: https://us.v-cdn.net/6030983/uploads/editor/5d/p3l5h9b0oab0.png

prillerillan

Hello..
i have allready did that for a several Times!! It dosent work.

I found in My camera roll a screenshot of My account.

Sukanta_Biswas

Do it step by step

Turn on the screen and unlock the phone to view the Home screen. ...
Tap the Facebook icon to open the application. ...
Facebook will open to the News Feed. ...
Tap the "More" icon in the bottom right corner of the screen. ...
Scroll to the bottom of the menu and tap "Log Out" ...
When prompted, tap "Log Out" to confirm.
Open facebook again > tap on 'log into another account' > use your id and log in.
open candy crush saga > tap on pink setting wheel > green setting wheel > logout from facebook > back to home screen
restart your device > open game and click save your progress with facebook