Wrong account

_Elsa_

Did you hear from QueenB yet? She wrote me to say that she's on it so you might have already gotten a private message from her.

prillerillan

Wohooo it worked @QueenB 😍

yes same level as earlier. But all My booster are gone and i dont have any clue how much i had  🙈. 

Is My game saved on king now also? 

Big Thanks!!! 
Love/Prillerillan 

prillerillan

Yes @Elsa ♥️
She helped me and i am so happy!!! 

Just that all My boosters is gone. And i have no clue what i had. 

i hope u gonna get a wonderfull day. 😉

best regards and a big Thank u!! 

Sukanta_Biswas

@prillerillan
Feel free to contact us again if you have any troubles or questions
have a good day 

_Elsa_

That worked for you!  I better take note of all of this because I know others are going to have this same problem. 

QueenB said:

Not to worry @prillerillan, QueenB to the rescue 😉🛠 @Elsa You're a star for bringing this up to my attention 🤗

I have located your game records and since you're playing on iOS Apple device, this is what I need you to do:

- Disconnect the game from Facebook (if connected).

- Delete Facebook App if you have it installed.

- Clear cache from your Safari: http://www.imore.com/how-clear-stored-website-data-ios-7-safari (very important). 

- Restart the device and try connecting the game back to Facebook.

Once this has been done, can you confirm if you see your profile picture and not your sons picture? Please also confirm the level you're supposed to be on if you're not still not on track.

Thanks  

@QueenB will this always work if 2 are connected at the same time or was this just a coincidence that it worked?  I have always told the players to complete the contact form and I thought that they just went in and manually changed it.

_Elsa_

prillerillan said:

Yes @Elsa ♥️
She helped me and i am so happy!!! 

Just that all My boosters is gone. And i have no clue what i had. 

i hope u gonna get a wonderfull day. 😉

best regards and a big Thank u!! 

I am doing the happy dance!  Look at me jumping up and down because it's now working again!

prillerillan

Lol! I Doing it with u 😍😂