Updates to Sugar Drops

Jelly JennyJelly Jenny Posts: 881 Community Moderator
edited May 8 in Support
Hi everyone, 

Community Moderator here :waving:

Some of you may have noticed that your Sugar Drops are not appearing in your game map. Additional features like Sugar Drops can be tweaked and changed but before doing that, the Game Studio needs to run a trial with a selected group of players.

Unfortunately we cannot impact on who is in this trial but regardless the Game Studio does try to ensure that all players have a great gaming experience. 

I will be updating this thread for any further update as I keep receiving them. 

During these trial periods player feedback is always valuable, so don't hesitate to leave them in the comment section of this thread.


UPDATE May 8th

Every now and then, our Developers revisit old in-game features in order to improve them further and at times they even consider removing them to make space for others, potentially, even more exciting features.

Sugar Drops was introduced 4 years ago, making it one of the oldest still running features in the game. Back then, the game didn’t have many features and in general it looked very different. Currently we have a vast variety of exciting events where players can collect candies and earn delicious rewards.

The aim for the Game Studio is always to create new and fun features for our players.  With this aim in mind, they are currently testing to remove Sugar Drops so they can see whether this feature is still relevant in this new context. Or is it time for this feature make way to a new classic.

We understand you’re apprehensive about this change but just be confident that our Game Studios are always thinking ways to delight our players. 
 

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Comments

  • Ellen6498Ellen6498 Posts: 0
    Sugar drop levels
  • mercerikmercerik Posts: 1,405 Legend
    edited April 19
    @Ellen6498

    Hi there! Welcome to the King Community!

    I just answered this question an hour ago from someone using the Candy Crush Saga Facebook App. Are you using the same App?

    Please let me know!

    Thanks


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    Candy Crush Saga Videos of Completed Levels on YouTube Playlist:
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  • felixiennefelixienne Posts: 1
    Hello, i have the same problem
  • SuperTapperPlusSuperTapperPlus Posts: 55 ✭✭✭
    Does the Sugar Track still exist in the game? If it's gone for all of you then why do I still have it?
  • Von_3Von_3 Posts: 6

    today I cannot get sugar drops when playing on pc - what can I do?

  • ElsaElsa Posts: 16,031 Superstar
    Hi @Van_3, are you playing the game through king.com?  Chances are you are not getting anything because you are either playing the game on king.com which is the old version using Flash, or if you are on Facebook your game might have gone back to the old version.  You can try to fix this by following this blog:  https://community.king.com/en/candy-crush-saga/discussion/255530/not-getting-your-rewards-daily-spinning-wheel-not-giving-you-the-prizes/p1?new=1




    You can find out more about our Superstars here

    **********************************************************************
    Please  take note that if you are playing your game on a mobile device all boosters and lives are saved to that device so that you can play the game when you are offline.  Please do not accumulate them because any updates, crashes or device changes can cause these items to be lost.
    **********************************************************************
  • Paul_KingstonPaul_Kingston Posts: 2
    I too am unable to collect sugar drops today. I am playing on Windows 10 but have also checked on Facebook and sugar drops are missing there also. This is a picture of a sugar drop level and, as you can see, it is just blank.
  • Von_3Von_3 Posts: 6
    My husband and I play on same pc via Gameroom, logging in and out of Facebook. My sugar drops were there as usual but my husband's had gone. I tried different browser and tried playing on Facebook. Same result - I had sugar drop and he didn't. Saw suggestions that it could be old Flash version but as we are both playing on same platform this cannot be the case. I emailed King and got a reply that said the game developers were trying new ideas to make the game better. If this is the case then the game has just been ruined for my husband. Without the sugar drops it is not worth playing any more.
  • ElsaElsa Posts: 16,031 Superstar
    Thanks @Von_3, for adding the rest of your comments here.  I am going to tag @Jelly Jenny who is the community moderator.  She is gone for the day but will see this tomorrow morning.  The sugar drop challenge is supposed to be available for all so perhaps she can elevate this to find out what's going on.
    You can find out more about our Superstars here

    **********************************************************************
    Please  take note that if you are playing your game on a mobile device all boosters and lives are saved to that device so that you can play the game when you are offline.  Please do not accumulate them because any updates, crashes or device changes can cause these items to be lost.
    **********************************************************************
  • MsMGSMsMGS Posts: 8
    I have the most current version according to google play, last updated April 16, 2019, on android mobile and my sugar track disappeared sometime over night, and still hasn't come back. I've checked for updates, restarted the app and my phone and still nothing. It's not just a old version issue. Please fix it!
  • ElsaElsa Posts: 16,031 Superstar
    Hi @MsMGS I haven’t seen messages about this on a mobile device.  I am off my computer now but I will check out the messages in the morning to see if anyone else on mobile has this problem.
    You can find out more about our Superstars here

    **********************************************************************
    Please  take note that if you are playing your game on a mobile device all boosters and lives are saved to that device so that you can play the game when you are offline.  Please do not accumulate them because any updates, crashes or device changes can cause these items to be lost.
    **********************************************************************
  • MsMGSMsMGS Posts: 8
    I also logged in on an iphone with the most updated version, no sugar track. 
  • ElsaElsa Posts: 16,031 Superstar
    I just checked my iPad and I have it.  Wait until Wednesday when the new episode is released and maybe it will come back then.
    You can find out more about our Superstars here

    **********************************************************************
    Please  take note that if you are playing your game on a mobile device all boosters and lives are saved to that device so that you can play the game when you are offline.  Please do not accumulate them because any updates, crashes or device changes can cause these items to be lost.
    **********************************************************************
  • SammyjoSammyjo Posts: 59 ✭✭✭
    Hi Elsa. I also have been having problems with my Sugar Drop Levels not becoming available for 2- 3 days at a time. I usually play certain Sugar Drop favorite levels (1476, 666, 344, 281, etc) once every 24 hours. I have been messaging Pummy back and forth about this. She has also seen a delay in her Sugar Drop levels. I just wanted to let you know about our problems with this. I have noticed that more and more players have started to complain about this. I am beginning to wonder if King has increased the time between Sugar Drop levels, because too many players were getting too many boosters this way. Thanks for your help with everything. 
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