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Its not a virus I worded it wrong.. It is the "help your friends by sending lives" popup that has always appeared it is just that now when I click to send lives it does not disappear like it used to it just sits there until I close it manuallymercerik said:@Captaincook2Captaincook2 said:I have suddenly stopped receiving free lives in the website version of candy crush... no probs in the FB version.. Recently when I clicked on the send free sites pop up it started freezing and has to be shut down manually I stopped receiving the free games about the same time have tried all the fixes in the standard reply email from King.com
Hi there! Welcome to the Community!
The "Pop Up" that you are referring to is a "Spyware". For your own Security, I would suggest that you Run a Complete Security Software that includes Anti-Malicious and Anti-Virus Applications like Norton Internet Security or McAfee. You'll have to fix this problem before it gets worse. If you have other devices that are connected to your Network, you don't want them to be affected.
This is not something that King can fix for you. This is not a game related issue.
Hope this answers your question!
@cadvancadvan said:I run a Win10 platform that is totally up to date - the issue is with the totally inadequate abilities of the King.com support and technical staff. I also bet that the majority of people still having issues are on the same platform I am.
mercerik said:@anokyanoky said:My configuration / The problem ???
Hi there! Welcome to the Candy Crush Saga Community!
Above as quoted was your post on Page 8 of this Thread minus the ScreenShots. Did you know that you shouldn't attempt to Update the Adobe Flash Player? It will just cause some issues since the browser like Google Chrome is Updating this so that Users don't have to mess with Confusing Versions.
The only thing you need to do is to make sure your Browser is Up-To-Date so the Flash Player is current. Since you attempted to do it yourself, the App got confused and not recognizing that you have it because having 2 of one is a mess. The best thing is to do a System Restore. If you don't know how to do this, find someone who can. I don't recommend that you do this yourself because I don't want to be responsible if you make a mistake.
Hope you issue gets resolved!