King.com issue: Why can't I send or receive lives/help on Candy Crush Saga?

1181921232428

Answers

  • SC2411SC2411 Posts: 2 Newbie
    Hi Elsa and Jenny, I am new to the community. Wanted to check out what is happening with the inability to send/receive lives fix. Any news on when this fix will be ready, as this has been going on for over a month now!? Thanks!
  • Hey! Would you like to give us your opinion?

  • adaleadale Posts: 1 Newbie
    I am able to send extra lives but why can't I send extra moves or receive any messages such as help ,lives, or extra moves?
  • Sukanta_BiswasSukanta_Biswas Posts: 19,835 Candy Moderator
    Hello @adale
    I just wanted to drop you a quick message to say thank you for joining the King community forum 🙏🏻

    There is no option to give or receive extras moves in the current game. However, it is available for having the old platforms in the Kingdom. If you are playing the game on the Kingdom platform, listen, the King is working to solve some problems so you can face some of these problems. 
    We have no accurate information, about when the Kingdom Platform Problems will be resolved.



    Have you passed 1000 levels in Candy Crush Saga?
    Collect your badge from HERE.

  • susanbeverleylucassusanbeverleylucas Posts: 0 Newbie
    How do I unlock the toothfairy
  • Sukanta_BiswasSukanta_Biswas Posts: 19,835 Candy Moderator
    Accepted Answer
    Hello @susanbeverleylucas 😎
    I just wanted to drop you a quick message to say thank you for joining the King community forum 🙏🏻

    Thanks for detail that you have playing this game through the browser on the Kingdom platform. In fact it is an old platform and there is no new features updated in the game. And King is not working on that platform. In the old game, the ticket was prevalent for unlocking episodes. But in the present, these options are not active in game. But it still available on old kingdom platform. Not only you, there all kingdom platform user facing this problem.😢
    Anyway, we heard there was some problem that you described.And we already reported it. But we have no information about when this problem can be solved.
    During this time you can sync the game with Facebook and play on a more advanced platform. Your Booster and Levels will remain the same.✔
    Anyway, the problem will surely be solved, but you have to be patient.😊 
    Accepted Answer

    Have you passed 1000 levels in Candy Crush Saga?
    Collect your badge from HERE.

  • SuperditaSuperdita Posts: 2 Newbie
    Hello,
    I arrived at level 605 and cannot pass to the next one. Waiting for much more than 72 hours for the tooth fairy which seems to be on holidays....
    As well I cannot either send or recieve lifes from friends.
    Thank you for your help.
  • firebombmarkusfirebombmarkus Posts: 13,120 Sweet Legend
    Hi @Superdita and welcome to our adorable Community 😊 Can you please tell me where do you play this game? Do you play it on king.com? It would be great if you can make a screenshot of it. 
  • SuperditaSuperdita Posts: 2 Newbie
    Hi @firebombmarkus,

    thank you for replying.
    I play it on my laptop on king.com
    Attached the scrrenshot.
    Regards.


  • Phantomas007Phantomas007 Posts: 9 Level 2
    Bei mir das gleiche Problem in Level 890. Wer kann mir helfen ?
  • firebombmarkusfirebombmarkus Posts: 13,120 Sweet Legend
    Thank you @Superdita There is currently a known issue on king.com where players can't send or receive lives and tickets. The studio is working on a fix but I really don't know how long it will take. Here is the link to the main thread about this issue where you can give your feedback. Any news regarding this will be posted there by our Community Moderator.

    https://community.king.com/en/candy-crush-saga/discussion/234296/why-cant-i-send-or-receive-lives-from-friends/p8

    Thank you for your understanding. Have a wonderful day 🤗
  • MaryBLMaryBL Posts: 53 Level 3
    This issue is still not solved.  I can't think why not.  I do NOT play on Facebook. I play on King.com.  Its been going on for weeks and same old same old but no solution.  If the giving and sending of lives is now disabled then why not just say so.  It is simply not good enough.  Tooth fairy also non operational. 
  • firebombmarkusfirebombmarkus Posts: 13,120 Sweet Legend
    Hi @MaryBL and welcome to our adorable Community 😊 I understand how unfortunate it is. Sending and receiving lives is not disabled. The truth is that some issues can't be solved overnight, it takes time to make a fix and it's not always such an easy job. You can give your feedback on an open thread regarding this issue. We value players' feedback a lot. Here is the link.

    https://community.king.com/en/candy-crush-saga/discussion/234296/why-cant-i-send-or-receive-lives-from-friends/p8

    I will close this thread now since there is already a thread about this and we want to keep it in one place so everyone's voice can be heard. Thank you for your understanding. Have a wonderful day 🤗
  • TrishMacCayTrishMacCay Posts: 13 Level 2
    The gold bars are messed up also. I completed the champion race 3 times in1st place and SHOULD have received 5 gold bars for each one but didnt it just started the race over for me. I use those gold bars for extra lives should the need arise especially when I have multiple active timed boosters running. So I  am losing gold bars,extra lives,time is wasted on the timed boosters while I have to wait on the clock to give me more lives. That and that i apparently lost out on the 5 lives and new frame every time i leveled up no less than 5 times straight ( 25 lives) so whats the sense in playing if I cant enjoy what ive earned?? The sending/receiving lives from friends is still a hit and miss issue through both facebook and king so I just roll with the punches and go on. But now with the inability to send/receive lives,not receiving the lives/gold bars from the game itself ,losing valuable time on the timed boosters all at the same time is really starting to make playing Candy Crush an unpleasant experience all the way around. I  used to enjoy playing, not so much anymore though. Could you PLEASE have the techs find out whats going on so that everyone can enjoy playing instead of just some of us? Id be forever grateful if they could. 
            Thank you ,
    # anotquitehappyplayerthroughfacebookorking
  • kassyfinefacekassyfineface Posts: 1 Newbie
    I am having the same issue but after level 515, I've been stuck trying to unlock the episode for weeks. I play on PC on king.com and I am not connected on Facebook.
     
  • MaryBLMaryBL Posts: 53 Level 3
    No one is bothering to solve this. We will either have to pay up or stop playing. I will stop playing. Very annoying.
Sign In or Register to comment.