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buddy up not working
Answers
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Hi @Urshite1 and welcome to our adorable Community 😊 I am sorry this is happening to you. I will ask you first to do some troubleshooting steps and let me know if they helped.
https://community.king.com/en/candy-crush-saga/discussion/218696/web-browser-update
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Hi I did the update but its still stuck on searching for a buddy ;( been like it for weeks now0
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This might be a Facebook glitch @Urshite1 Let me find out what more and I will get back to you as soon as I have something.0
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Thanks for tagging me @firebombmarkus. I'm very surprised to see this happening on Facebook because it usually happens on Windows 10. @Urshite1 what you can try next is to uninstall the game from your Facebook settings and then do a search and install the game again. Below is a print screen to show you where to go once you open your settings. You are going to click on the Apps and Websites. Once it opens you will see all your installed games. Put a check mark on Candy Crush Saga and then click on the remove button. Close out the settings and refresh your browser. Clear out the history and then open Facebook and do a search for the game and install it again. Let's see if that works for you. If not, then it might be a new glitch starting. @firebombmarkus and I can keep an eye on the messages for the next few days to see if anyone else starts reporting this.
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Hi love, thanks for the info, I will try that tonight x2
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Hi, I tried your suggestion, and just logged back on and the TV on the buddy swap is just going round and round. I have attached a SS for you
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That's not good! By any chance do you have Windows 10 on your laptop? If you do then my suggestion would be to stop playing through Facebook and play only through the Kingdom.
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Hiya, thanks so much for replying......yes my laptop runs Windows 10. Can you tell me how to play through the kingdom, what does this mean and will I lose the levels I am on so far and have to start again? Its not a problem if I do have to start from scratch
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Yes! That's wonderful that you have Windows 10. Go into the Microsoft store (shopping bag) and install that game version. When it's installed do NOT log in with Facebook. Look for the Kingdom button (gold). If you don't see it then click on the pink button and you might have to do it again until it comes up. Click on the Kingdom button and create an account.
Once it is created, you are going to get your user ID # by following the steps on here:Once you have the number, please complete the contact form from this link: https://soporto.king.com/contact
They can go into your account and manually get your progress back. I don't play on Facebook because there are always too many glitches so I always play all their games through the Kingdom. Please make sure to use this topic and subtopic when completing the contact form.
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