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buddy up not working

UrSweet1

Hi, my search for a buddy has been going mental for well over a month and is stuck in a loop searching for a new buddy, how do I fix this? I play on FB platform on a laptop

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Creative_Elsa

Well I left a message for the community moderator so let’s see what happens tomorrow.

kclark6

Yes, I'm playing on Windows 10, too.

Creative_Elsa

Urshite1 said:

Not sure what is meant by play it on Windows 10, I am on that already. The FB account belongs to my niece who has decided to get rid of the game altogether seeing as it does not work. I appreciate all the replies and help tho, even if no favourable conclusion was reached x

You are playing on Windows 10 and the buddy is not working? Wow that hasn't happened in a very long time.

UrSweet1

Not sure what is meant by play it on Windows 10, I am on that already. The FB account belongs to my niece who has decided to get rid of the game altogether seeing as it does not work. I appreciate all the replies and help tho, even if no favourable conclusion was reached x

kclark6

yeah, it's a glitch, I wish we could be buddies, ha ha My ID is 101636774

kclark6

Urshite1 said:

Hi, I have already tried taking it off facebook and then re doing it and its still the same ;(

Creative_Elsa

Urshite1 said:

Hi, I have already tried taking it off facebook and then re doing it and its still the same ;(

I guess then your best move would be to play the game through Windows 10 if you want to play this challenge.

UrSweet1

Hi, I have already tried taking it off facebook and then re doing it and its still the same ;(

Creative_Elsa

Thanks for the update @kclark6. That is strange that it's happening on Facebook. I'm going to ask you to please try some troubleshooting to see if that helps. @firebombmarkus posted this link above for browsers so please try that. https://community.king.com/en/candy-crush-saga/discussion/218696/web-browser-update

You can also try to uninstall the game from the Facebook settings by following my print screen above. Please let me know how these suggestions work for you. o you have Windows 10 on your computer, because you can also follow my directions on how to play that way.

kclark6

I am playing the game through Facebook on a computer

kclark6

Elsa said:

Hi @kclark6, where are you playing the game? Mobile? Computer? Through what platform - Facebook? Kingdom? Facebook.

Urshite1 said:

Hi, my search for a buddy has been going mental for well over a month and is stuck in a loop searching for a new buddy, how do I fix this? I play on FB platform on a laptop

Same thing is happening to me.

Creative_Elsa

Hi @kclark6, where are you playing the game? Mobile? Computer? Through what platform - Facebook? Kingdom?

kclark6

Urshite1 said:

Hi, my search for a buddy has been going mental for well over a month and is stuck in a loop searching for a new buddy, how do I fix this? I play on FB platform on a laptop

Same thing is happening to me.

Creative_Elsa

Yes! That's wonderful that you have Windows 10. Go into the Microsoft store (shopping bag) and install that game version. When it's installed do NOT log in with Facebook. Look for the Kingdom button (gold). If you don't see it then click on the pink button and you might have to do it again until it comes up. Click on the Kingdom button and create an account.

Image: https://us.v-cdn.net/6030983/uploads/editor/lf/owbkydv36pku.png

Once it is created, you are going to get your user ID # by following the steps on here:

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest

Once you have the number, please complete the contact form from this link: https://soporto.king.com/contact

They can go into your account and manually get your progress back. I don't play on Facebook because there are always too many glitches so I always play all their games through the Kingdom. Please make sure to use this topic and subtopic when completing the contact form.

UrSweet1

Hiya, thanks so much for replying......yes my laptop runs Windows 10. Can you tell me how to play through the kingdom, what does this mean and will I lose the levels I am on so far and have to start again? Its not a problem if I do have to start from scratch

Creative_Elsa

That's not good! By any chance do you have Windows 10 on your laptop? If you do then my suggestion would be to stop playing through Facebook and play only through the Kingdom.

UrSweet1

Hi, I tried your suggestion, and just logged back on and the TV on the buddy swap is just going round and round. I have attached a SS for you

UrSweet1

Hi love, thanks for the info, I will try that tonight x

Creative_Elsa

Thanks for tagging me @firebombmarkus. I'm very surprised to see this happening on Facebook because it usually happens on Windows 10. @Urshite1 what you can try next is to uninstall the game from your Facebook settings and then do a search and install the game again. Below is a print screen to show you where to go once you open your settings. You are going to click on the Apps and Websites. Once it opens you will see all your installed games. Put a check mark on Candy Crush Saga and then click on the remove button. Close out the settings and refresh your browser. Clear out the history and then open Facebook and do a search for the game and install it again. Let's see if that works for you. If not, then it might be a new glitch starting. @firebombmarkus and I can keep an eye on the messages for the next few days to see if anyone else starts reporting this.

Image: https://us.v-cdn.net/6030983/uploads/editor/v0/3ymb7gbtam0m.png

firebombmarkus

Hi again @Urshite1 I will tag my friend and fellow Superstar @Elsa as I am sure she can help you with your issue. Thank you for your understanding 😊