how can I receive and send gifts. I do not play on Facebook.



  • mel21mel21 Posts: 82 ✭✭
    Nothing happens when I click the icon. Are you around tomorrow if you are I will contact then.  When is best time to contact you as I am available anytime at the mo as I have just had total knee operation in the last month.  Thanks Mel
  • ElsaElsa Posts: 20,923 Superstar
    I am here every day so check with me in the morning and I can upload print screens for you.
  • mel21mel21 Posts: 82 ✭✭
    Ok Thanks Elsa
  • mel21mel21 Posts: 82 ✭✭
    Hello Elsa  Can you suggest any other way I can sync my progress from King .com to my facebook acc 
  • ElsaElsa Posts: 20,923 Superstar
    The last message is from the community moderator so please read what she wrote.  I think she is more or less saying what I wrote here to complete the contact form.  Here are some print screens to help you get your user ID #. 

    Click on the pink settings button or you might already have it visible so click on the Kingdom icon.  The box will pop up asking you to join or to login so you will login in.  The next pop up is where you are going to get your user ID #.  Look at the Welcome Back message and right on top is the King icon.  Double click on it and then it will show you your # which would be in the last print screen.  Of course, I whited out my number and email address.  Let me know if this helps you.

  • mel21mel21 Posts: 82 ✭✭
    Noit does not help me.   To sync my progress I have gone through settings etc and at the end I get pop mssg to say nothing will be added to facebook.  In your last mssg you tell me to click the pink settings button on my screen but I dont have any pink buttons on my screen at all.   I play the game on windows 7 through laptop on king .com.  Seems to me then king has not updated windows 7 then.  I dont know then
  • ElsaElsa Posts: 20,923 Superstar
    I am informing the community moderator to come here to see if she can help you resolve this.
  • mel21mel21 Posts: 82 ✭✭
    Thanks   Last time While back now I spoke to Jenny she wanted a screen shot but I cant do that.  Is it better to give up on the game as I am considering that now 
  • Jelly_JennyJelly_Jenny Posts: 1,902 Community Moderator
    Hi @mel21 :waving:  You're wanting to sync your account with Facebook?

    It sounds like it's the pop up where you need to log into your Facebook account. In order to sync your account with your Facebook account you will be prompted to log into Facebook. Make sure that it's the correct Facebook account because you cannot un-sync the accounts.

    That's what I think is happening but I can't tell for sure without a screenshot. 

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  • mel21mel21 Posts: 82 ✭✭
    Hi Jenny  At the moment I have my acc and my facebook acc open and I have tried sync my progress but I Still get the pop up saying nothing will be posted to facebook.  When I do the settings on I dont get prompted to log into my facebook acc.  I know you have asked me for a screenshot but I have tried but I cant get it to happen so I cannot sent it to you.   If you want I will send you my username and my email address and password for both acc if you want and then perhaps log into my accs then you can see for yourself what happens.   I dont mind that.  Or if king .com sorts out the problem of sending and receiving lives on Windows 7 as that is what I am playing on with a laptop I would carry on then playing then on 
  • mel21mel21 Posts: 82 ✭✭
    Hi Jenny I did reply to your mssg on the 25th June but as of yet I am still waiting for a reply.  I know you did ask me for a screenshot I have tried doing that but I cant get it to happen.  Not everyone is an expert on a computer or laptop and I am one of them people.  Just wondering is King .com going to rectify the problem of sending and receiving lives to other players On the platform of Windows 7 as It is that I am playing on with a laptop.   I play other King .com games as well but there is no problem on them So it seems it cant be to hard to rectify.  This problem has been going on now for about a month but still cant be repaired.   As it is now I am seriously considering Uninstalling the app as it seems King cannot rectify the problem. It takes about 15 mins to load the game on facebook anyway.  I have read the comments on the community site and a lot talks about Windows 10.   To me when you install the app it does not ask you what platform you are playing so it should not make a difference then between windows 7 and windows 10 I dont Know.   Hope to receive a reply 
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