how can I receive and send gifts. I do not play on Facebook.

Betty_J._WeinBetty_J._Wein Posts: 1
how can I receive and send gifts.  I do not play on Facebook.
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Answers

  • Sukanta_BiswasSukanta_Biswas Posts: 9,158 Superstar
    Hello Betty_J._Wein
    We are very pleased that you have joined our king community. Here i am, trying to help you.🙏🏻

    Sorry, no action is available on the send or taking of gifts on this game's. However, you can send or receive Lives.



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  • kunjakunja Posts: 8
    I cant send lives to friends
  • Sukanta_BiswasSukanta_Biswas Posts: 9,158 Superstar
    kunja said:
    I cant send lives to friends
    You have computer or laptop? 



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  • mel21mel21 Posts: 82 ✭✭
    I play on laptop and I cannot send or receive lives 
  • ElsaElsa Posts: 20,907 Superstar
    Hey guys, the sending of lives was recently changed in the game.  The only way that you can send lives now is just before opening a level.  On the left side you will see pink buttons to the right of each friend.  You can to click individually in order to send the lives out.


    @mel21, to receive lives are you going into the heart?   Which you click on it this box should pop up.  I am logged into the Kingdom but if you are logged into Facebook that will show up.  You have to click on the "Ask Friends" button and then the second print screen will pop up to ask for lives.

       

    I would also like to take a moment to offer you a message for all newbies to learn more about our community which you can find here.  We always run contests so be sure to do them for a chance to win gold bars.


  • mel21mel21 Posts: 82 ✭✭
    Hi Elsa  I had your mssg on sending and receiving lives you mentioned you get pink buttons on the left side prior to opening a new level I dont have any buttons on the left side prior to opening level.  So I am lost
  • ElsaElsa Posts: 20,907 Superstar
    mel21 said:
    Hi Elsa  I had your mssg on sending and receiving lives you mentioned you get pink buttons on the left side prior to opening a new level I dont have any buttons on the left side prior to opening level.  So I am lost
    By any chance, are you playing on king.com?  There is some glitches going on and the studio is working on a fix.  When I posted those print screens above they were for mobile devices and Windows 10.  Not sure if it's available when playing through Facebook.  But if you are on king.com then you will have to wait for the studio to fix them.
  • mel21mel21 Posts: 82 ✭✭
    Yes I am playing through king.com on a laptop with Windows 7.  Most probably Thats why I dont have any pink buttons on the left side.  I spoke to you a while back about sync my progress from king.com to my facebook acc but then I was having a pop up to say nothing will be posted to facebook.  Just wondering I have the same email address for both but has the passwords got to be the same as well as at the moment I have different passwords.  Do you know whether that will make a difference with sync my progress over to facebook.  Can you let me know please.  Mel
  • ElsaElsa Posts: 20,907 Superstar
    @mel21 are you saying that Facebook and the Kingdom have the same email address but different passwords?  That shouldn’t make a difference because you are logging into 2 different accounts.  On King.com you are logging into the Kingdom and the other you are logging into your Facebook account.  I am on my phone right now.  Can you go into the game with Facebook to see if you can do the lives thing?
  • mel21mel21 Posts: 82 ✭✭
    Hi Elsa   Yes I have been onto facebook acc and I do get the lives banner.  Regarding my facebook acc and the kingdom  Yes I have the same email address but different passwords for them but as you said that should not make a difference.  If that is the case why cant I sync my progress because everytime I try I get a pop up at the end to say nothing will be posted to facebook .  The only thing you can do then is close it.   When I spoke to you a while back You passed me over to jenny.  Jenny wanted a screenshot from me but I would not have a clue how to do a screenshot so thats why I kept playing on King.com.   On King.com I am on level 1525 where through facebook I would start on level 1 again.   The way I can see it then King.com is not willing to sync my progress over Why ??  Or have I got the wrong opinion I dont know .   Is King.com going to rectify the problem of the lives banner on Windows 7  as its that I am playing on.   What do you think.  Many thanks Mel.
  • ElsaElsa Posts: 20,907 Superstar
    First here is a link if ever you need to do a print screen:https://www.take-a-screenshot.org/

    I don't think that King is not willing to sync you.  It could be a program/system error.  Ok this is what I am going to tell you to do to get your progress on Facebook.  If I already told you, here you are getting it again!  After doing thousands of messages here I can't remember who I told what so please forgive me.

    Once you have the number, please complete the contact form from this link:  https://soporto.king.com/contact

    They can manually go into your new account and get you back to where you were.  It might take a couple of days before you get a response so please be patient.  You should get an email with a ticket number on it.  Please make sure to use this topic and subtopic when completing the form.

    When they write you back tell them that you can't sync the two of them and maybe they can offer you an answer.   If they tell you to come back here to ask, please tell them that you have been working with me and I suggested that you ask them while they are moving your progress on Facebook. 




  • mel21mel21 Posts: 82 ✭✭
    Hi Elsa  I have tried finding my ID number through facebook after I press the green cogwell then it goes to settings but I dont get the facebook log out option to log out. so I dont get the king logo to double click it.  So thats out of it. The second option I dont have an account button option in my game The only thing I have is my user name of mel d in top left hand corner of the screen    So I dont now know.  What else can you suggest   Mel
  • ElsaElsa Posts: 20,907 Superstar
    Are you able to get the Kingdom icon because that is where you will see the number.  
  • mel21mel21 Posts: 82 ✭✭
    I have the kingdom icon so I click that nothing happens  I have my user name can they find my id number with that and my email address 
  • ElsaElsa Posts: 20,907 Superstar
    Click on the icon and it should pop up telling you that you are logged in or have to log in.  When it pops up and you are logged in at the top is a King icon.  You have to double click on that and it will show your number.
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