Lost levels

Chasey

For a few weeks now I cannot send friends extra lives or extra turns, I don't get any lives or extra turns from anybody either.
This happens on:
2 different computers when playing on the website king.com
1 smartphone Android
1 tablet Android

It has nothing to do with flash installation/settings, clearing cookies, and all the usual stuff. 

Whenever I click on the corresponding buttons, they move slightly, but nothing happens, I can close that popup window and that's it.

I am at level 2279 and this has never happened before, and now on 4 devices?!

mercerik

@Chasey!

Hi there, Chasey! Welcome to the Community!

You mentioned 2 Computers when playing Candy Crush Saga. Do you know the Operating System running in your Computers? Is it Windows 10?

Are all your devices recently updated?

Please let me know!

Thanks!

YashRawat

I was on level 1985 but when i reinstall game i have lost the level of my game i want on level 1985

firebombmarkus

Hi @YashRawat and welcome to our adorable Community 😊 I am sorry this happened to you but don't worry, we can solve this together. Please follow the instructions on the link below and you will see how to get your progress back.

https://community.king.com/en/candy-crush-saga/discussion/246151/how-to-get-your-level-and-progress-back

Thank you for your understanding. Let me know if you need assistance. Have a wonderful day 🤗

YashRawat

I was on level 1985 but when i reinstall game i have lost the level of my game i want on level 1985

firebombmarkus

@YashRawat I understand you but you need to follow the steps on the link above. I am posting it again for you so you can do it.

https://community.king.com/en/candy-crush-saga/discussion/246151/how-to-get-your-level-and-progress-back

Chasey

Hello, both are on Windows 7 64 bit and haven't been updated or changed recently.

Chasey

When I click on "send to all", the button turns grey, but nothing else happens, I cannot send lives to all anymore.

Chasey

When I click on "help all friends", the button doesn't respond and nothing happens.

sammiebee13

I am having the same issue with not being able to receive lives that were sent to me, send lives to others or get any unlock tickets to move to the next episode. This has been going on for two or more weeks and I am becoming increasingly frustrated!