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Is something wrong with the Windows10-app?
José_Savelkoul
Posts: 564 
in Support
As of this morning, I can't get the app to load. All I'm seeing is this screen, sometimes it crashes right away. Could you please look into this.
Have a nice day, and stay safe.
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Answers
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Did u try reloading it again?
Also try faster connection...
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Yes, I did try reloading, rerstarting my PC didn't help either. It's working through FB, just not the app.
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Hi @José_Savelkoul . Welcome to our Community
My Windows 10 no have problem , did you try uninstal Candy Crush Saga in Microsoft Store ? and let me know
Thank you
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That didn't get things sorted either @kiara_wael, uninstalling/reinstalling.
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Have you already installed the new Windows 10 version 2004 or the old 1909. Yesterday there was also an update for this version. I guess it's because
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Windows 10 working ok for me my version was downloaded around 2 months ago so guessing the newer version but all ok
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I've updated the Windows10 version to 1909, I can't see version 2004 just yet. But it's not working. It just keeps crashing. I uninstalled the app, restarted the device, reinstalled the app, restarted my PC again. I've tried it all, but it's not working.
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I am having exactly the same problem!!!!
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Happy to know I'm not the only one. Hope they get this fixed soon.
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Such a problem has been found in the latest version and I have also encountered this problem.
We have reported the problem to our team.😌
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