Is something wrong with the Windows10-app?

José_Savelkoul

As of this morning, I can't get the app to load. All I'm seeing is this screen, sometimes it crashes right away. Could you please look into this.

Have a nice day, and stay safe.

Hamsika

Did u try reloading it again?

Also try faster connection...

José_Savelkoul

Yes, I did try reloading, rerstarting my PC didn't help either. It's working through FB, just not the app.

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/298933/is-something-wrong-with-the-windows10-app

Hi @José_Savelkoul . Welcome to our Community

My Windows 10 no have problem , did you try uninstal Candy Crush Saga in Microsoft Store ? and let me know

Thank you

José_Savelkoul

https://community.king.com/en/candy-crush-saga/discussion/comment/787923#Comment_787923

That didn't get things sorted either @kiara_wael, uninstalling/reinstalling.

Werner_Cichy

Have you already installed the new Windows 10 version 2004 or the old 1909. Yesterday there was also an update for this version. I guess it's because

Freddy_

Windows 10 working ok for me my version was downloaded around 2 months ago so guessing the newer version but all ok

José_Savelkoul

I've updated the Windows10 version to 1909, I can't see version 2004 just yet. But it's not working. It just keeps crashing. I uninstalled the app, restarted the device, reinstalled the app, restarted my PC again. I've tried it all, but it's not working.

Joanne5472

I am having exactly the same problem!!!!

José_Savelkoul

https://community.king.com/en/candy-crush-saga/discussion/comment/790034#Comment_790034

Happy to know I'm not the only one. Hope they get this fixed soon.

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/794752#Comment_794752

Such a problem has been found in the latest version and I have also encountered this problem.

We have reported the problem to our team.😌