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Hi, I keep having problems when playing candy crush. It keeps saying unable to connect to App Store or cannot connect to server.
I can play offline but unable to collect boosters
Hello @suewags23 Welcome back to the King Community!
The issue you are experiencing and the opening post is different! I would request you to open a new post using this link —> Ask a Question in Candy Crush Saga, so that we can assist you better.
I will be closing this thread as it is an old one!
Thank you for understanding & hope to see you again🍫🍫
Cain't connect to app store on my fire tablet.
I found that this issue seems to be related to your country/location/zone/IP Address. Whatever they use to determine where you are.
I was experiencing the issue in my country; the application just would not connect to the store at the end of a game; all I got was the endless circle.
I travelled to the US, FL specifically, and once I was there, everything worked fine. I was able to play for the entire week I was there and collected boosters at the end of each game.
Once I returned to my country, I started to experience the "Connecting to App Store... endless circle" again.
Hello I can't connect to the app store. Please help me.
User ID: 9311068209
Thanks.
Userid 4208631982
Same problem
Can't connect appstore
Please fix it
User ID 1005017140 , can't connect to the app store. Please help me tech support. Thanks
User ID 10871001937 , can't connect to the app store. Please help me tech support. Thanks
Hello @kmack1908 you have an answer to your issue in the post linked below
User ID 1696193715. Can't connect to app store. Please help.
Yes better to try everything 1st.
Thanks! I will keep that in mind as my last resort
Hi and welcome dear to our wonderful king community.
In my opinion your game has been corrupted and if no troubleshooting is working so you have to go for the Reinstallation process ( sacrificing boosters and lives). I hope some other solution might work for you as i am not a big fan for reinstallation but sometimes to go forward we have to take one step back.
Best of luck.
Hii welcome to d king community
Such a problem has been found in the game and the problem is under investigation. The studio is trying to fix this problem but we have no information at this time as to when the problem will be fixed.😔
You can also check this steps.
Log out game - Reset App Store - Restart your device - Check app update - Open game - Log in.
Hope this will help u..
Thank you
Hi there @Bevjh thank for the feedback.
Ohh, since all other games are fine and only Candy Crush not working? Have you tried disconnect the game from WiFi, wait for few seconds and connect back? If not, please try and see whether it helps.
You can repeat the steps after few hours if the first time didn't help. Otherwise, take a break and try the same steps again tomorrow. Meanwhile, please continue with your other unaffected games 😍
Thanks guys for your help I have tried logging off closing and restarting but still unable to connect. All other games are fine. This has happened a few times saying sever error
Hello @Bevjh and hope you have had a great day.
If you are registered with Google Play, please refer to the steps below
The first thing to try is to restart your device. This usually reconnects and refreshes your links to the Store.
Also, make sure you have the latest update of the Google Play Store app installed.
Finally, clear the Google Play Store cache by using these steps:
You can find more support here in the Google Play Store Help page about purchase problems.
If you are registered with iTunes, you can find the answer here that I've searched via Google.
Let us know if the above is helpful and if you still need further help.
Happy Gaming and Cheers 🤗
Hi @Bevjh . Welcome to our Community
Slow internet, Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.
Reset/Clear cache data from App Store - Check app update - Log out game - Restart Device - Open game and Log in.
If the problem remains the same, you need to follow the steps below.
You will find complete information HERE and of course tell your Game ID there.
@Bevjh Hi and welcome , is your problem something like this
Thanks
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where are my friends that played candy crush with me. All the friends are characters and I had real friends playing the game as well.
Do we know when the levels that aren't propagating yellow candies will be fixed (i.e.11859)? It's been a couple of days now that they haven't been working correctly…
En el juego pide eliminar 20 caramelos rojos y 20 amarillos, el problema es que no hay caramelos amarillos y no se puede avanzar el nivel
This level does not release yellow candies at all. Do you refund the money spent trying to do this level. do you notify me when it's fixed?
no yellow candies drop in level 11924 so this game is impossible to win. This also makes it impossible to move forward. I see this has been mentioned, but I cannot view answers
I cant go forward level 10611, because no Yellow candy of target 18 , coming. Please fixed my issue.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
