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Unable to connect to app store
Answers
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Hi @Bevjh . Welcome to our Community
Slow internet, Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.
Reset/Clear cache data from App Store - Check app update - Log out game - Restart Device - Open game and Log in.
If the problem remains the same, you need to follow the steps below.
You will find complete information HERE and of course tell your Game ID there.
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Hello @Bevjh and hope you have had a great day.
If you are registered with Google Play, please refer to the steps below
The first thing to try is to restart your device. This usually reconnects and refreshes your links to the Store.
Also, make sure you have the latest update of the Google Play Store app installed.
Finally, clear the Google Play Store cache by using these steps:
- Open the Settings menu on your device.
- Go to Apps or Application Manager. (This option might differ depending on your device.)
- Scroll to All apps and then scroll down to the Google Play Store app.
- Open the app details and tap the Force stop button.
- Tap the Clear cache button.
- Repeat the steps above, but replace Google Play Store in step 3 with Google Play services.
You can find more support here in the Google Play Store Help page about purchase problems.
If you are registered with iTunes, you can find the answer here that I've searched via Google.
Let us know if the above is helpful and if you still need further help.
Happy Gaming and Cheers 🤗
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Thanks guys for your help I have tried logging off closing and restarting but still unable to connect. All other games are fine. This has happened a few times saying sever error
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Hi there @Bevjh thank for the feedback.
Ohh, since all other games are fine and only Candy Crush not working? Have you tried disconnect the game from WiFi, wait for few seconds and connect back? If not, please try and see whether it helps.
You can repeat the steps after few hours if the first time didn't help. Otherwise, take a break and try the same steps again tomorrow. Meanwhile, please continue with your other unaffected games 😍
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Hii welcome to d king community
Such a problem has been found in the game and the problem is under investigation. The studio is trying to fix this problem but we have no information at this time as to when the problem will be fixed.😔
You can also check this steps.
Log out game - Reset App Store - Restart your device - Check app update - Open game - Log in.
Hope this will help u..
Thank you
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Hi and welcome dear to our wonderful king community.
In my opinion your game has been corrupted and if no troubleshooting is working so you have to go for the Reinstallation process ( sacrificing boosters and lives). I hope some other solution might work for you as i am not a big fan for reinstallation but sometimes to go forward we have to take one step back.
Best of luck.
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Thanks! I will keep that in mind as my last resort
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Yes better to try everything 1st.
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User ID 1696193715. Can't connect to app store. Please help.
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This discussion has been closed.
