Game stuck on loading screen iPhone & iPad

Evan_Lei

I used an iPhone when the app crashed in the level, losing a life even when I’m not making a move. I don’t know how to fix this from happening without uninstalling and reinstalling the app. However, it happens on all iOS devices, no matter the version.

{"app_name":"candycrushsaga","timestamp":"2021-03-06 12:15:18.26 -0800","app_version":"1.195.1","slice_uuid":"287baba7-f2c1-32ab-b749-778e13fad7f6","adam_id":553834731,"build_version":"1","bundleID":"com.midasplayer.apps.candycrushsaga","share_with_app_devs":false,"is_first_party":false,"bug_type":"109","os_version":"iPhone OS 12.5.1 (16H22)","incident_id":"3BFC2835-CA38-4740-B4B8-DAF0F6B7237B","name":"candycrushsaga"}
Incident Identifier: 3BFC2835-CA38-4740-B4B8-DAF0F6B7237B
CrashReporter Key: 39932ae379df61ea49af134dd942be6d4668e821
Hardware Model: iPhone7,2
Process: candycrushsaga [267]
Path: /private/var/containers/Bundle/Application/2D0DA67D-5FB5-4C3D-AD40-CBD6CD75C0AA/candycrushsaga.app/candycrushsaga
Identifier: com.midasplayer.apps.candycrushsaga
Version: 1 (1.195.1)
AppStoreTools: 12D4d
AppVariant: 1:iPhone7,2:12.2
Code Type: ARM-64 (Native)
Role: Non UI
Parent Process: launchd [1]
Coalition: com.midasplayer.apps.candycrushsaga [402]


Date/Time: 2021-03-06 12:15:17.9088 -0800
Launch Time: 2021-03-06 12:15:02.3253 -0800
OS Version: iPhone OS 12.5.1 (16H22)
Baseband Version: 7.80.04
Report Version: 104

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Subtype: KERN_INVALID_ADDRESS at 0x0000000000000000
VM Region Info: 0 is not in any region. Bytes before following region: 4310351872
  REGION TYPE START - END [ VSIZE] PRT/MAX SHRMOD REGION DETAIL
  UNUSED SPACE AT START
--->
  __TEXT 0000000100eac000-0000000100ebc000 [ 64K] r-x/r-x SM=COW ...andycrushsaga

Triggered by Thread: 0

Thread 0 name: Dispatch queue: com.apple.main-thread

Jenn1334

I don’t want to loose the boosters I earned, there would be no way to verify them as they weren’t purchased...is there anyway to get back to playing without having to delete?

tgurn2303

Hello,

I do not want to delete the app and loose my boosters. Is there anything else I can do? I have around 60 five candy boosters and I don’t want them to all disappear.

jpat20

I have boosters built over over a year's time and do not want to delete them. Please fix this issue. Thank you for a great game!

amyoaks05

It appears people have been having this issue for weeks. Mine just started yesterday. I’ve rebooted my phone. Checked for latest iOS update and Candy Crush update. Nothing is working. I do NOT want to delete the app and lose all my boosters. Please fix this issue or provide a solution for us our boosters to be reinstated after deleting and reloading the app.

jpat20

https://community.king.com/en/candy-crush-saga/discussion/comment/1461456#Comment_1461456

Exactly. I have saved boosters for the tough levels. It took forever to get them to the level they are at. It would suck to delete them!!

tgurn2303

Hey guys I’m not sure how but I got mine to start working again. I went into the app and started playing with out internet connection beat a level and then turned my wifi back on and now it’s back to normal. I know how frustrating this is but hopefully this works for others too!

jpat20

https://community.king.com/en/candy-crush-saga/discussion/comment/1462058#Comment_1462058

I tried to do this. I went into airplane mode and the game opened and I can play. As soon as I turn airplane mode off, the game freezes and is stuck...

amyoaks05

Same for me. If I turn off wifi and cellular it will load and I can play but as soon as I turn them back on it won't load. And since I'm playing not connected to anything none of it will be sync'd so now we'll lose actual progress.

maine64

During all this I lost my recent booster purchase