Why have I lost all of my progress after synchronising with Facebook?

laney62

Why have I lost all of my progress after synchronising with Facebook?

Freddy_

@laney62 Hi and welcome, Have you tried logging out and back in with your king account to see if your progress is still there. Strange should not lose your levels from just syncing your account.

Post below will help to get your levels manually restored if you have any issues

https://community.king.com/en/candy-crush-saga/discussion/251570/have-you-lost-your-levels-heres-how-to-get-them-restored

Thank you

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/338419/why-have-i-lost-all-of-my-progress-after-synchronising-with-facebook

Welcome to the friendly King Community.

If you are trying to sync the game with Facebook for the first time, your game progress is completely lost. In that case, you need to manually restore your game progress from Player Support.

This problem can occur if you are using multiple Facebook accounts on the same device and the game is connected to another Facebook that already had a game account.

If this is the case then we can arrange to restore your game progress manually and in that case we need to know your game ID and the level at which you were.

You can find out the steps of how to know your game ID by clicking HERE.

Thanks!