Payment Issues

Kamalpal_PuniaKamalpal_Punia Posts: 2 Newbie
edited June 21 in Support

Hi Team,

Payment was made and it has been processed but I got a message stating no money was charged. Could you help me with this.


(EDITED by CM - Personal information) 



  • Kamalpal_PuniaKamalpal_Punia Posts: 2 Newbie

    Team are u working on this, still didn't received a acceptable answer

  • Hey! Would you like to give us your opinion?

  • YoscaYosca Posts: 4,890 Soda Moderator

    Hello and welcome to the Community @Kamalpal_Punia I am sorry to hear your purchase didn’t go well 😔

    Unfortunately we cannot handle purchase issues in the Community, due to personal information, but Player Support can. If you happen to play on a mobile device, you can contact directly from the device. When sending an email directly from the game, Player Support will automatically get your purchase history and transactions. All you need to do is:

    - Open the game app —> tap on the blue gear

    - Tap on the ? mark

    - Tap on Purchase and Gold Bars

    - Scroll down to the bottom and tap  "Contact Us"

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  • Freddy_Freddy_ Posts: 68,281 Crushing Legend

    @Kamalpal_Punia Hi and welcome,

    Would edit your screenshot out of your original post as it contains a lot of your personnel information. Click on the gear wheel top right of post box and then edit to remove your screenshot

    Thank you

  • Crazy Cat LadCrazy Cat Lad Posts: 10,527 Community Manager

    Hi @Kamalpal_Punia and welcome to our Community!

    We cannot handle or look into any purchase issues here in the Community. Please contact our Player Support (from the Help Center under the game's Settings) for help or report this directly to Google Play.

    Find more help on purchase issues here:

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