I want to reset my game to start back at level one. I do not want to simply scroll back, I want to reset. I tried to contact support but no one answers me. Please help ASAP! does anyone know what I can do? Or please reset my game @Crazy Cat Lad
@Drey4 Hi and welcome,
When you get the automated reply from support you need to reply to it with helped needed and your issue. If you do not reply to the automated email you will not hear anything. Also check any spam folders when you are awaiting a reply as sometimes they tend to end up there.
The only person here that can reset your game is the CM who you have tagged, but he is extremely busy so he may or may not be able to respond and if he can he will only answer in his work hours So would try customer support again just in case.
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Thanks @kiara_wael but I did not lose my progress... I want to reset my game back to level one. Can you help me?
@kiara_wael I see you edited the link above but it says I do not have permission to access it. Are you able to reset my game so I can still link my account to Facebook and start fresh from the beginning?
Hi @Drey4 , Sorry for the links. to make reset please contact Player Support Team
or Please check this
i have contacted player support team several times and only receive automated response and then nothing.
Can you please reset my game?
Thank you so much @Freddy_ You truly are a sweet legend. I have been replying to tech support as well but I guess I just have to be patient which as you can see I’m not too good at haha
Hi @Drey4 It will certainly be possible🤗To do this we need your Game ID, if you tell us your game ID I will pass it on to my team.
Okay do I dm someone or leave it on this thread?
Hi @Drey4 !
Could you let me know your Game ID and I'll see if I can reset the game for you.
How to find your Game User ID on mobile devices and the Windows app check here and on Facebook like this.
Thank you! I sent a dm. Do you prefer I post on this thread?
Thanks @Drey4 !
You can share the Game ID in Community. It is not any personal information and can only be used by us CM:s and the Game Team.
I have now reset your game, but please reinstall the app before you open the game so the game's cache memory won't restore the levels back.
Hi there! I did what you said but I still ended up well into the game. I’m so sorry but are you able to try again? The other id I asked you to reset was done (thank you so much!) but not mine :(
My ID number is 1142778022
I have now reset that game account as well.
Don't forget to reinstall the app before you open the game so the game's cache memory won't restore the levels back.
Thank you sooooo much! We are both good to go and playing hooray! But we are not on each others games however we are Facebook friends... Do you know why this is happening???? 😖😩🥺
Hey! Would you like to give us your opinion?