All of the items and gold bars is gone

BeeleesoeBeeleesoe Posts: 1 Newbie
edited July 20 in Support

Why after I connect my game to my facebook account, all my items and gold bars is gone? Already tried to log out and log in, closed all the apps and restart still nothing, tried to contact the support team through the games feature and got the reply and link directly to ask our fellow community (I think this is automatic answer email) because the answer is not relate at all with the issue I report.

Does anyone has any solution for this issue?

thank you


  • kiara_waelkiara_wael Posts: 58,828 Candy Moderator

    Hi and Welcome to our Community

    Sorry that you lose your booster ,please check this page about lost booster

    That we can do is email our Player Support Team here

  • Hey! Would you like to give us your opinion?

  • Freddy_Freddy_ Posts: 68,478 Crushing Legend

    @Beeleesoe Hi and welcome,

    did you have your game saved with a king account before trying to connect to a Facebook account and if you did have you tried logging into this to see if you progress is there.

    If not you will need customer support

    When you contact customer support. use the subtopics purchases and gold bars as some subtopics will lead you straight to the community

    Thank you

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