Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
⛔ Connection Issues All Games - More info HERE
New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏
New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏
📺️ Video ads not loading/ freezing/ black screen
Answers
-
Welcome to the King Community.
We've already re-reported the problem to our team and will let you know as soon as we get any new information from my team.
Thank you!
1 -
Obviously the coding has been tweaked. Cannot play SAGA consistently. Waste of time and effort.
1 -
There a probled when playing ads the screen be black like photo attacded
1 -
Welcome to the King Community.
We've already re-reported the problem to our team and will let you know as soon as we get any new information from my team.
Thank you!
1 -
I have updated the Candy Crush app, restarted my phone and it still crashes after one ad. This is frustrating since I have used boosters, try to watch ads for another turn and in the middle of it the screen freezes and I have to start all over. Can somebody help? Or at least tell me if this is an ongoing problem and I should just be patient. I'm tired of losing boosters.
2 -
Hi and Welcome to the King Community
Please check this page for Informations
0 -
Yes, they are playing around with the coding. All these stupid new candies, games, challenges just make it harder to just play. It's simple - let us play the game and stop changing the rules all the time. The stupid new chocolate box messed us up for weeks, now it's back, and now the ads don't work. Great for the advertisers who are paying King a bundle to get their products advertised. They should be complaining too.
1 -
@Bennihanna Or at least tell me if this is an ongoing problem and I should just be patient. I'm tired of losing boosters.
Hi Bennihanna, the issue with adverts freezing, or crashing the game is an ongoing issue and it has been occurring for over a year now.
0 -
Having the same problem with adverts causing the screen to go blank or exiting the game. This means that on levels I was likely to win, I don't and get stuck on that level and loose my win streaks. I trust this will be resolved very soon, and the players affected will get bonuses or similiar because of the inconvenience.
0 -
Imagine how mad you would be if you just needed that one last move to win and you chose the video ad......
Also there's someone who ragged at ccs so much she broke the front glass of her ipad screen: https://www.youtube.com/watch?v=BsGjErVlln8&ab
0
This discussion has been closed.
