📺️ Video ads not loading/ freezing/ black screen

gr8mkhan

The videos don't play and the screen goes blank when I try to get more moves to complete the levels. This only started happening a month ago. Sometimes the first video will play and then it will freeze, sometimes it will freeze after the second video. Please help.

kiara_wael

Hi and Welcome to the King Community

Please check this page for informations

https://community.king.com/en/candy-crush-saga/discussion/358420/%EF%B8%8F-video-ads-not-loading-freezing-black-screen

Kerrie

@kiara_wael I'm still having this problem with ads that bounce across the map screen. I don't loose a life just time from logging out and back in again. When I have a timed booster going I don't open them anymore.

Thanks!😀

MarkLucas3

https://community.king.com/en/candy-crush-saga/discussion/358420/%EF%B8%8F-video-ads-not-loading-freezing-black-screen

Yet here we are, 13 months later and the same issues persist. I bet the ability to spend money hasn’t been affected ?

Alienscar

@Crazy Cat Lad I will post any news or updates on this issue here on the thread!

December 2021

Just watched an advert to gain moves for a Hard level that only had three jelly left to collect.

Half way through the advert it crashed my game causing the game to restart. No moves gained and lost a life.

Surely we are due an update after fourteen months of the same issue.

At the very least the designers should stop us losing a life when the game crashes.

MarkLucas3

https://community.king.com/en/candy-crush-saga/discussion/comment/2072680#Comment_2072680

It appears ads have been stopped altogether now, no more watching dopey ads, for dumb games that appear even worse than CC.

mmartinez62

So far there's no fix to the Ads freezing and showing a black screen, last post was December and it mentions that someone is looking at it, it's now March 2022 and the problems still persists, is anything being done about this? It is very frustrating

blahblahblah12345

This is getting worse than ever. Has anything been done? The black screen of death pressing ‘play’ as’ has become beyond frustrating.

abipro4

Video adds not working my phone phone name mi note 5 pro

Crazy Cat Lad

This issue with the ads causing the game crashing, freezing or giving a black screen is now fixed.

If you are missing ads completely in your game, please check our thread here:

https://community.king.com/en/candy-crush-saga/discussion/358258/%EF%B8%8F-video-ads-disappearing-or-not-available