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@Crazy Cat Lad I will post any news or updates on this issue here on the thread!
Just watched an advert to gain moves for a Hard level that only had three jelly left to collect.
Half way through the advert it crashed my game causing the game to restart. No moves gained and lost a life.
Surely we are due an update after fourteen months of the same issue.
At the very least the designers should stop us losing a life when the game crashes.