📺️ Video ads not loading/ freezing/ black screen

HariNH3

Ad watch not working

[Deleted User]

This feature is only available to some players.

Calling a fellow helper: @lindark ! She can show you some tips.

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/358615/ad-watch-not-show

Welcome to the King Community.

There are some issues with the AD feature in the game at the moment and the issue has already been reported. Stay tuned HERE to get the latest information and new information on this topic😊

https://community.king.com/en/candy-crush-saga/discussion/358420/%EF%B8%8F-video-ads-not-loading-freezing-black-screen

Thank you.

betchiegrl29

https://community.king.com/en/candy-crush-saga/discussion/358615/ad-watch-not-show

Hi @HariNH3

The ad feature to get free moves is a random thing. Not all gets the benefit of watching them.. Maybe you will have it some other time.. enjoy still your games and good luck!🤗

Kajol26Lahane

I don't mind watching ads to get extra lives or bonuses but lately they freeze. Normally, you need to watch three ads to get extra lives. I watch one and then the next one freezes and the screen goes black. I have to start playing all over again. What is the problem and, yes, I have cleared the cached, logged out and in and the rest of it

dkucinski67

Every time I click to watch a video to gain extra lives, the screen goes black. Same thing happens when offered to watch a video for extra moves…..screen just goes black. This just started happening, but I don’t know what to do to fix it.

kiara_wael

Hi and Welcome to the King Community

Plaese check this page there is same issue here

https://community.king.com/en/candy-crush-saga/discussion/358420/%EF%B8%8F-video-ads-not-loading-freezing-black-screen

wbw

Having the same problem with adverts causing the screen to go blank or exiting the game. This means that on levels I was likely to win, I don't and get stuck on that level and loose my win streaks. I trust this will be resolved very soon, and the players affected will get bonuses or similiar because of the inconvenience.

neilt390

Seriously candy crush? This issue is still happening, no amount of updates is working, no adblock enabled etc etc etc. I have lost so many game opportunities because of this. Acknowledge that it is a real problem on your behalf and just FIX IT!

kiara_wael

Hi and Welcome to the King Community

Sorry for the Inconvenience, The issue with video Ads has been reported to Candy Crush Saga and work continues to find a resolve, the information provided to us in the link below will explain more

https://community.king.com/en/candy-crush-saga/discussion/358420/%EF%B8%8F-video-ads-not-loading-freezing-black-screen