Black screen when watching ads - 🚫 Issue reported!

ShellSlatz

Same issue here on iPhone 13. Select the ad, no ad shows, just the black screen with white banner on top - I have to close my game and restart it or I try shutting down my phone and restarting; that’s not alleviating the issue now - it was earlier this week. So, safe to say, it’s not fixed yet. It’s extremely frustrating!

raysneal

After partially completing a level and I go to watch add to get extra moves my screen goes black and I have to kill the game. This has been happening for 2 days now, and was happening approx 10 days ago, but seemed to get resolved until now again

kiara_wael

Hi and Welcome to the King Community

Thank you for the feedback. this issues has been reported for more info Here

raysneal

These are the screens I get

Chomsky53

I don’t get adverts after update

sandralee22

https://community.king.com/en/candy-crush-saga/discussion/comment/2759485#Comment_2759485

That didn’t work

sandralee22

What is going on with Candy Crush can’t get videos the screen goes black have to shut down to get back to the game.I’ve never had problems with this now it’s constantly doing that

losin51

https://community.king.com/en/candy-crush-saga/discussion/comment/2766770#Comment_2766770

You’re not alone. It’s been a problem for many players since the last update on August 18. Nothing is being done about it. Player support has not been helpful. I’ve been trying to get the problem resolved on my iPhone for 6 days now.

sunangel

https://community.king.com/en/candy-crush-saga/discussion/comment/2651811#Comment_2651811

I’ve been having the same problem for several weeks, I have reported the issue several times. They are probably tired of hearing from me… However, the problem continues to occur. It’s very frustrating 🥴

sandralee22

Game still isn’t working it’s getting very frustrating to say the least