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I'm trying to claim my super color candy, but it says I have no internet connection (obviously I do) I only have 24 hours.
Thank you🤗
Oops! Where do I retrieve them?
Hi All,
Same issue. Where do I go to trust and collect them o c we internet is restored? (Even though it was always connected)
Thanks!! Kimmer
I had the same problem yesterday -- how the super color bomb option has disappeared!
Having the same issue with the super color bomb.
Hello Cindy @cindyrn57🤗 Hearty Welcome to our sweet King Community!
I am sorry to hear about the issue you are experiencing with Super Color Bomb! The glitch is not on your side, but with the game! Hence, please ignore that "no connection" message pop-up!
I have reported about it to our Community In-charge! If I have any updates, I will get back to you!
Can you tell me which device you are using to play the game?
To reply back, you can type in the blank box given below.
Thank you & Happy Holidays🎄🎉
There are a lot of issues with the game, especially the events disappearing and connection problems. However I wish to point out @bigfish that many players who pass 200 or more levels per week do not spend money to do so, nor do they all have ads to watch in their game. I know this because I am one of those players and I don't have ads or spend money. I struggle to understand everything you wrote though, because I struggle to read text without any punctuation.
I have seen no signs at all of these double colour bombs that people are mentioning in my game.
I have been trying to claim a super candy bomb. It says that I am not hooked to the internet. I clearly am, it allows me to do everything else!!!
Nothing works loads of things keep going missing on the events, l have chocolate box it is missing on mine again, even when it is there you go on it try to watch an ad to be told no ads or you play 2 or more & don’t win anything my ads have vanished please tell me someone what are they doing to candy crush saga for people that DO NOT PAY TO PLAY A GAME those that pay win everything like the weekly contest or what ever you call it with over 200 something good luck to them if that’s want to pay for it..
l had the super colour bomb on my iPad but not on my iPhone which l am really struggling to win anything l have nothing to help me win anything l had ads
on it but like they always say it’s an experiment or trial how can they take them off you when you already had them for well over a year l hope someone will let me know what is happening to Candy Crush Saga because what ever helps you they take it off you like your lives that now is waste of time
I'm having the same problem.
Having the same issue. The countdown is working though! 😏
And I'm actually level 4975, but they keep telling me I'm lvl 2 lol
Exactly! Only now 16 hours left. They say the are working on it...Bet we never get it🤔
facebook browser
Hi @Della1214
Are you playing on Facebook Browser OR the App version downloaded from Microsoft Store?
I think it's Window 11
Thank you🍫
HP Laptop
Hello Patricia @p73kr_83gq5🤗 Hearty Welcome to our sweet King Community!
I am sorry to hear about the issue you are experiencing with Super Color Bomb! The glitch is not on your side, but with the game! Hence, please do not reinstall the game.
I have reported about it to our Community In-charge, as we have received multiple complaints. If I have any updates, I will get back to you!
Can you tell me which device you are using? To reply back, you can type in the blank box given below.
Why can't I get the new bomb? It keeps telling me I'm not on the internet. I am. I can buy things. It started out with 21 hours and now I'm down to 17 because it keeps telling me to try later.
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Hi and welcome to the King Community
Thank you for the feedback . Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.
Please Check app update - Log out game - Restart Device - Open game and Log in.
For more Info Here
If still not work Please email or Player Support from the game's Settings and Help Center so they can check up what happened in your game.
You can also email them from here:
https://soporto.king.com/contact
I am having the same problem.
Why can't I claim it? It shows that I am offline with no internet, when I am online and it will not let me claim it
Super Color Bomb
Hello Alice @alicefayh🤗 Hearty Welcome to our sweet King Community!
Looks like there is an issue with this Super Color Bomb, as I have seen couple more complaints about it!!
Are you seeing only the pop-up that says "no internet connection" or is the game freezing on you?
Can you please try these steps --> log out of the game -- close the App -- shutdown and restart your device after 5 minutes -- reopen the App and try to collect the reward again.
Please post back and let me know how it goes.
It says "No internet connection. Please try again later. I have tried all your suggestions. I believe the problem is with the Candy Crush game.
I'm having the same problem, tried everything!
I am having the same issue. Please fix it.
Every time I try to claim the super color bomb I get a "no internet connection'. I obviously have internet.
Hello Jim @Jim_Allen-2🤗 Hearty Welcome to our sweet King Community!
We have received some more complaints about this glitch! It is not on your side but the issue is with game itself.
I have reported about it! Please bear with us till we get an update!
Thank you for understanding & Happy Holidays🎄
I tried what you suggested and it still does not work
why can't i get my colour bomb Keeps saying not connected to the internet
Thank you Alice and everybody!
I have reported to our Community In-charge about the issue you all are experiencing with the Special Color Bomb.
I will get back to you if I have any update.
Thank you for your patience & Happy Holidays🎄
Hello @JTL🤗 Hearty Welcome to our sweet King Community!
I am sorry to hear about the issue you are experiencing with Super Color Bomb! The issue is not your side! Looks like the game is having a glitch with this new feature.
We have received some more complaints too. Hence, I have reported it to our Community In-charge. If I have any updates, I will get back to you!
Me too
Hello @Gaylyn3210🤗 Hearty Welcome to our sweet King Community!
I have reported about it to our Community In-charge, as we have received multiple complaints.
If I have any updates, I will get back to you!
Hello Peggy and Gaylyn🙋♀️
I was hoping to get the SCB, but it keeps telling me I don't have internet, and well, I do.
With only 20 hours left to grab it. (frowny Face)
I am on a MacBook Air
I keep getting the message that my computer is off line to log into Candy Crush - only program where this happens. I have turned off/on router, computer many times without success. When I do get in I get the message its the wrong id and/or password. It is my new email - (Email Redacted by CM). I try to change email - but…
I cant go forward level 10611, because no Yellow candy of target 18 , coming. Please fixed my issue.
Bloqué au niveau 8061 depuis plusieurs semaines. Merci pour votre aide. Sinon désinstalation du jeu car très frustrant.
How do I complete this level when ive not been given the yellow candies to pop?? I've tried using a UFO and blast..how do I get pass this level? I've lost competitions due to this glitch
Hello @MountainMom I am one of the 6 lucky winners for the gold bars for the just concluded Contest. I am grateful for the chance 6488209055
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
