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โ FIXED! Unable to log in to Kingdom account - Also lost progress, missing friends and Gold Bars
Answers
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Hi, I logged in this morning and lost all my gold bars and lives from friends. This is now the 3rd time it's happened in 3 months, I lost nearly 500 bars
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I am having the same problem
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Hello & Welcome to the King Community @chips2010 ๐โโ๏ธ
Looks like there is some glitch occurred in the game! I have seen this complaint by multiple players!!
Please send a complaint to King Player Support team through this link โ>
Thank you๐ซ๐ซ
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it seems that i lost my info on my account. All my friend. The picture who represents me. And other stuff. Shay happen? Thanks
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Hello @Stacymz๐ค A Warm Welcome back to the King Community!
I am guessing that you are having this issue in Candy Crush Saga, right? We have received few more complaints about this issue and I have reported about it.
With regards to Customer Care โ you must be talking about the email you have received with certain steps and tips to follow, isn't it? If so, that is a norm and all players receive that automated email after sending complaint.
Please send a reply to that automated email and explain the issue. If you have any screenshots, please send those also. An agent should be contacting you within 72 hours (max).
If they still did not contact you, but sent a "how did we do" email, please send another reply through that email also and inform them that you are still waiting for assistance.
If you have any further questions, you can reply by typing below๐ซ๐ซ
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Hello @cbaker and @cyntilias๐ค A Warm Welcome to the King Community!
You both are not alone! There are few more players that have complained about the same issue. I have reported to our Community In-charge and will get back to you all if I have any update.
But in the meantime, please send a complaint to the King Player Support team through this link โ>1 -
when I log in my Candy crush saga, I discovered my profile pic changed, all golds disappeared.
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Hello @Queenie3030๐ค A Warm Welcome to the King Community!
I am sorry to hear that you are experiencing this issue!
It looks the game is having a glitch and you are not alone in this! We have received few more complaints with the same issue.
I would suggest you to contact the King Player Support team through this link โ>
If you have any other questions, please let me know by typing below ๐ซ๐ซ
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After starting up my game this morning, i had over 200 gold bricks and over 200 friends..
All gone.. Am i the only one with this glitch??..
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