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⛔ FIXED! Unable to log in to Kingdom account - Also lost progress, missing friends and Gold Bars
Answers
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Hello @Stacymz🤗 A Warm Welcome back to the King Community!
I am guessing that you are having this issue in Candy Crush Saga, right? We have received few more complaints about this issue and I have reported about it.
With regards to Customer Care — you must be talking about the email you have received with certain steps and tips to follow, isn't it? If so, that is a norm and all players receive that automated email after sending complaint.
Please send a reply to that automated email and explain the issue. If you have any screenshots, please send those also. An agent should be contacting you within 72 hours (max).
If they still did not contact you, but sent a "how did we do" email, please send another reply through that email also and inform them that you are still waiting for assistance.
If you have any further questions, you can reply by typing below🍫🍫
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Hello @cbaker and @cyntilias🤗 A Warm Welcome to the King Community!
You both are not alone! There are few more players that have complained about the same issue. I have reported to our Community In-charge and will get back to you all if I have any update.
But in the meantime, please send a complaint to the King Player Support team through this link —> -
Hello @Queenie3030🤗 A Warm Welcome to the King Community!
I am sorry to hear that you are experiencing this issue!
It looks the game is having a glitch and you are not alone in this! We have received few more complaints with the same issue.
I would suggest you to contact the King Player Support team through this link —>
If you have any other questions, please let me know by typing below 🍫🍫
