⛔ FIXED! Unable to log in to Kingdom account - Also lost progress, missing friends and Gold Bars

kgreene9 · May 16

I have logged out several times and turned off my device but no change

Phayty · May 16

I Won some power ups and had 100 gold bars, but now, they're all wiped out. Why?

kgreene9 · May 16

I also lost my gold bars. My friends and lives from friends are also gone

Alienscar · May 16

Hello @kgreene9 quite a lot of people are suffering from the same issue. You have tried the one thing that has worked for some, so I am sorry to say all you can now do is contact King Player Support.

silrex · May 16

I used to have 200 gold, dozens of messages with extra lives and around 50 friends. Everything was gone when I downloaded the new update (iOS version 1.277.2.1).

This is unacceptable and MUST BE FIXED IMMEDIATELY!

eskrimcokelat · May 16

I'm currently in another country and when I opened Candy Crush app, it shows 0 gold coins, no friends, no display name. It still has my progress level in 9000ish level but that is all. I have Candy Crush app in 2 phones using the same account and both are showing the same condition. I never logged out either. Please help.

eskrimcokelat · May 16

I read another post saying there's an issue with logging in but it only affects email with uppercase letters. My email account has no uppercase letters and I'm not connected to facebook account

PummyRaj · May 16

https://community.king.com/en/candy-crush-saga/discussion/450506/im-travelling-to-another-country-and-lost-all-my-coins-and-friends

https://community.king.com/en/candy-crush-saga/discussion/comment/3062129#Comment_3062129

Hello @eskrimcokelat 🤗 A Warm Welcome to the King Community!

I am sorry to hear about the issue in your game.

I will ask our Community In-charge about this. But, please do not create a new account. as you might experience syncing issues because of the glitch. Please wait until the issue is fixed.

Thank you for your patience & understanding 🙏🏼

PummyRaj · May 16

https://community.king.com/en/candy-crush-saga/discussion/450461/i-won-some-power-ups-and-had-100-gold-bars-but-now-theyre-all-wiped-out-why

https://community.king.com/en/candy-crush-saga/discussion/comment/3061934#Comment_3061934

Hello @Phayty and @kgreene9 🤗 A Warm Welcome to the King Community!

I am sorry to hear about the issue you both are experiencing in your game! This is a glitch that has been affectng some players since yesterday!

Can you provide below details for me?
Which device are you using?
Are you logged into the game through Facebook or Kingdom account?

Please reply by typing below 🍫🍫

cbaker · May 16

https://community.king.com/en/candy-crush-saga/discussion/comment/3061083#Comment_3061083

Did yours get fixed yet?

⛔ FIXED! Unable to log in to Kingdom account - Also lost progress, missing friends and Gold Bars

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