Amazon device not connecting to store - ❗Update - Restarting your device should help!

BrecJack

Still having this problem. First appeared to not connect to the App store on June 6 and still have no connection on June 11.

QueenB

https://community.king.com/en/candy-crush-saga/discussion/comment/3087595#Comment_3087595

https://community.king.com/en/candy-crush-saga/discussion/comment/3087641#Comment_3087641

https://community.king.com/en/candy-crush-saga/discussion/comment/3087662#Comment_3087662

Thank you for getting back to us and sorry to hear restart did not fix the issue. I will report back to the Studio so they can continue to investigate!

oregoncindy

https://community.king.com/en/candy-crush-saga/discussion/comment/3088396#Comment_3088396

I reinstalled the app on my tablet. It connected to the app store but then lost connectivity while I was playing. At the time it was loading up my events which I lost when I reinstalled so I suspect that this is where the problem is. I hope this helps you isolate the problem. It's getting very frustrating!!

janeingham

Sort this out

kiara_wael

Hi and Welcome to the King Community

Which device are you play ?

oregoncindy

I am done with this game. . . spent too much time and money on this for it not to work. Goodbye and good riddance

lbarber29

https://community.king.com/en/candy-crush-saga/discussion/comment/3078911#Comment_3078911

Hi. That did not work for me, and money was taken from my checking account.

BrecJack

Still not fixed on June 13. Can't open App store, use gold bars, or get extra boosters with gold bars. Using Kindle fire 10 and have restarted multiple times and cleared the cache twice. Seems to me that they must be losing money with this problem.

QueenB

Hi everyone!

We’re sorry to hear that some of you are still experiencing issues connecting the game to the App Store. Rest assured, we’ve reported this back to the studio, and they’re actively investigating the issue. We’re committed to getting this resolved as soon as possible!

In the meantime, I’ll merge this discussion with the main post so you can stay updated with any news. Thanks for your patience and understanding!

https://community.king.com/en/candy-crush-saga/discussion/452315/amazon-device-not-connecting-to-store-update-restarting-your-device-should-help

rhonadrew

restarting did not fix the issue, still!