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I get the spinning wheel to connect to store. I've rebooted, forced stop, signed out. Can't spend any money! Help
Hey everyone!
If you're still having trouble connecting to the store on your Amazon device, try restarting your device a few times. This simple troubleshooting step should resolve the issue.
Thanks for your patience, and happy crushing!
Hi Sophie2129 and marlon_mccormick1,
Thank you for letting us know about the issues you're experiencing with connecting to the store on your Kindle devices. It appears there might be a specific problem with Kindle devices that we’ve reported to the studio, and it's currently being investigated.
We appreciate your patience while we work on resolving this. If you have any other questions or need further assistance, feel free to reach out.
Thanks for your understanding!
same. On iPhone 15. Can’t even login to game anymore.
So tries to restart the phone, clear cache, update app, reinstall app, same problem, iphone 14 and OnePlus device
Nothing to do until they fix it. I've restarted, cleared cache, tried everything, nothing is working.
I have restarted my iPhone 14 and it still won’t connect to the Apple Store. I have lost my opportunity to use the spinner. Any more help? Thanks!
SAME!!
Same issue on 2 ipads and 2 identical android tablets. It's not US. IT'S YOU, KING. And while I am here, why can't we all play the same game on all types of devices? Why do different devices and different OS have to have different events and features??? It's annoying! Why have the stupid test groups? Why can't King just let us all play the same game regardless of the device? It's ridiculous. The amount of money thru make off us... Now their connection doesn't even work and people are losing even more money. It's ridiculous. My mom has boycotted and stopped spending a single cent in her game. She can be stuck on 1 level for 4 days and will not buy a single booster. That's how mad she has gotten at all of King's crap and I agree. Fix your connection issues at least, King!
It's not Kindle. I can't connect to the store on 2 ipads and 1 android tablet. Tried restarting, still get the spinning wheel. Candy crush connection is down is down EVERYWHERE ACROSS ALL DEVICES.
yesterday all was good, today, the problem with accessing the app store has returned on all four of my Amazon Fire tablets. I have restarted the Fire, force stopped the app and cleared the cache.
Actually it worked as of twenty minutes ago.
Hello @janeingham🤗 A Warm Welcome to the King Community!
I am sorry to hear that issue you are experiencing in your game! You are not alone and there are other players who came back and said that the issue still exists.
So, our Community In-charge has reported the issue again to the game Studio and they have resumed their investigation again. You can check for the updates in our main thread —> Connection Error issue on Amazon Kindle device
Thank you for your patience & understanding🍫🍫
Please could you resolve this asap?
KKindle tablet
restarting did not fix the issue, still!
Hi everyone!
We’re sorry to hear that some of you are still experiencing issues connecting the game to the App Store. Rest assured, we’ve reported this back to the studio, and they’re actively investigating the issue. We’re committed to getting this resolved as soon as possible!
In the meantime, I’ll merge this discussion with the main post so you can stay updated with any news. Thanks for your patience and understanding!
Still not fixed on June 13. Can't open App store, use gold bars, or get extra boosters with gold bars. Using Kindle fire 10 and have restarted multiple times and cleared the cache twice. Seems to me that they must be losing money with this problem.
Hi. That did not work for me, and money was taken from my checking account.
I am done with this game. . . spent too much time and money on this for it not to work. Goodbye and good riddance
Hi and Welcome to the King Community
Which device are you play ?
Sort this out
I reinstalled the app on my tablet. It connected to the app store but then lost connectivity while I was playing. At the time it was loading up my events which I lost when I reinstalled so I suspect that this is where the problem is. I hope this helps you isolate the problem. It's getting very frustrating!!
Thank you for getting back to us and sorry to hear restart did not fix the issue. I will report back to the Studio so they can continue to investigate!
New here? Sign in or create an account to join the fun.
Hi Sophie2129,
Sorry to hear you're having trouble connecting to the store. Let's see if we can get this fixed for you:
If you've tried these steps and the issue persists, please let us know your device model and any error messages you're seeing. This information will help us investigate further.
Hello @Sophie2129🤗 A Warm Welcome to the King Community!
Did you try the steps provided by our Community In-charge above? Did it not help you?
If you are still looking for help, please post back and let us know which device you are using to play the game.
To reply back, you can type below🍫🍫
Hello again Sophie🙋♀️
Please let us know if the steps provided by our Community In-charge for your issue, helped or not!!
I've tried everything except reinstalling on my Kindle Fire HD Plus, 11th generation
Thank you for replying back, Sophie 🤗
I am not at all familiar with Kindle device! Let me give a heads-up to our Community In-charge and see what they say!
I tried to play on my laptop, edge internet. Shop worked for four games. Now I have the same issue on a different interface.
it’s not just you guys, I have no contact with the store despite restarts, and I had just purchased 2 hrs of lives, and I can’t use my gold bars to get out of levels
Can't connect to app store in candy crush saga. I have logged out, restarted tablet and logged back in. I have uninstalled and reinstalled app. I have cleared cache. Nothing is working. This has been going on for 3 days.
Hi And Welcome to the King Community
Check Your Internet Connection
Update the Game
Clear Cache
Sign Out and Sign In
Restart Your Device
When playing candy crush on my Kindle, for the past couple of days it's been unable to connect to the App store so can't use my gold to buy extra moves or extras. Please help as tried the logging out etc, clearing cache etc but still not working!
Hello @Hardtrucker🤗 A Warm Welcome to the King Community!
I am sorry to hear about the issue in your game!
Can you please check the version you have for both Candy Crush Saga app as well as the operating software version of your Kindle device?
To reply, please type below🍫🍫
Hi, I've since logged out and uninstalled the app then reinstalled and signed back in.
It seems to be working ok now but I have lost my 100 plus saved lives and my extras that I had. It did give me back my gold bars though.
I've not been able to connect to the app store for 3 days now - on my PC . All is up to date, cookies have been deleted etc etc
Have there been any new suggestions regarding this issue? I am not seeing any new replies
end of moves, can't use gold bars to get more play. Have "restarted" kindle, no pending updates to device or app, etc
Hello @Carlo1951🤗 A Warm Welcome to the King Community!
The issue with Store on Kindle Devices was reported to the Studio and they are investigating it.
Please keep an eye on our main thread (click on the Green lettered link) for updates —> Amazon device not connecting to Store
Hello @racingmom🤗 Welcome back to the King Community!
Players that use Kindle device are experiencing an issue that is being investigated! I wonder if the Android devices are also having the same issue🤔
(1) The first thing to try is to restart your device. This usually reconnects and refreshes your links to the Store;(2) Also, ensure you have installed the latest update of the Google Play Store app;(3) Finally, clear the Google Play Store cache by using below steps (this is important)…
If you are still experiencing issue, please try for more support on the Google Play Store Help page about purchase problems.
Please post back and let me know how it goes🍫🍫
This did not solve the issue. I have found out my tablet is a kindle. My phone is android. Hopefully your team will find this issue and resolution soon. I look forward to receiving an update and I really hope my coins are not lost in the process since most of them I have purchased
Thanks a lot for the update, @racingmom!
Then, definitely, you are also one of the players with the Kindle devices issue!
Just wondering… is the store in your Android phone working alright?
Please recover my progress level after reset my phone
hi How I can pass level 290 It is so hard Please supporting me
I play in iran and i should use vpn to conect and play, but most of the time my vpn is conect but my game is disconnecting. I am a old player and i am playing during 13 year and my level is 8434, i am iranian person not a government please let us to continue connection 🙏
I got a new phone and I've lost all of my history. I was on level 6,658. How do I get that back?
where’s my 30 gold bars after passing to level 6200 I fill cheated
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