Amazon device not connecting to store - ❗Update - Restarting your device should help!

Sophie2129

I get the spinning wheel to connect to store. I've rebooted, forced stop, signed out. Can't spend any money! Help

QueenB

https://community.king.com/en/candy-crush-saga/discussion/comment/3076274#Comment_3076274

https://community.king.com/en/candy-crush-saga/discussion/comment/3076349#Comment_3076349

Hi Sophie2129 and marlon_mccormick1,

Thank you for letting us know about the issues you're experiencing with connecting to the store on your Kindle devices. It appears there might be a specific problem with Kindle devices that we’ve reported to the studio, and it's currently being investigated.

We appreciate your patience while we work on resolving this. If you have any other questions or need further assistance, feel free to reach out.

Thanks for your understanding!

QueenB

Amazon Device Not Connecting to Store? Here's a Quick Fix!

Hey everyone!

If you're still having trouble connecting to the store on your Amazon device, try restarting your device a few times. This simple troubleshooting step should resolve the issue.

Thanks for your patience, and happy crushing!

QueenB

https://community.king.com/en/candy-crush-saga/discussion/452315/i-cant-connect-to-the-store

Hi Sophie2129,

Sorry to hear you're having trouble connecting to the store. Let's see if we can get this fixed for you:

1. Check Your Internet Connection: Ensure you have a stable internet connection. Try switching between Wi-Fi and mobile data to see if that helps.
2. Update the Game: Make sure your game is up-to-date. Check the App Store or Google Play Store for any available updates.
3. Clear Cache: If you're on an Android device, go to Settings > Apps > Candy Crush > Storage > Clear Cache. For iOS, try offloading the app in Settings > General > iPhone Storage > Candy Crush > Offload App, then reinstall it from the App Store.
4. Sign Out and Sign In: You mentioned signing out—try signing back into your account after clearing the cache or reinstalling the app.
5. Restart Your Device: A simple reboot can sometimes resolve connectivity issues.

If you've tried these steps and the issue persists, please let us know your device model and any error messages you're seeing. This information will help us investigate further.

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/452315/i-cant-connect-to-the-store

Hello @Sophie2129🤗 A Warm Welcome to the King Community!

Did you try the steps provided by our Community In-charge above? Did it not help you?

If you are still looking for help, please post back and let us know which device you are using to play the game.

To reply back, you can type below🍫🍫

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/452315/i-cant-connect-to-the-store

Hello again Sophie🙋‍♀️

Please let us know if the steps provided by our Community In-charge for your issue, helped or not!!

Sophie2129

I've tried everything except reinstalling on my Kindle Fire HD Plus, 11th generation

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3076274#Comment_3076274

Thank you for replying back, Sophie 🤗

I am not at all familiar with Kindle device! Let me give a heads-up to our Community In-charge and see what they say!

Sophie2129

I tried to play on my laptop, edge internet. Shop worked for four games. Now I have the same issue on a different interface.

marlon_mccormick1

it’s not just you guys, I have no contact with the store despite restarts, and I had just purchased 2 hrs of lives, and I can’t use my gold bars to get out of levels

racingmom

Can't connect to app store in candy crush saga. I have logged out, restarted tablet and logged back in. I have uninstalled and reinstalled app. I have cleared cache. Nothing is working. This has been going on for 3 days.

kiara_wael

Hi And Welcome to the King Community

Sorry to hear you're having trouble connecting to the store. Let's see if we can get this fixed for you:

1. Check Your Internet Connection: Ensure you have a stable internet connection. Try switching between Wi-Fi and mobile data to see if that helps.
2. Update the Game: Make sure your game is up-to-date. Check the App Store or Google Play Store for any available updates.
3. Clear Cache: If you're on an Android device, go to Settings > Apps > Candy Crush > Storage > Clear Cache. For iOS, try offloading the app in Settings > General > iPhone Storage > Candy Crush > Offload App, then reinstall it from the App Store.
4. Sign Out and Sign In: You mentioned signing out—try signing back into your account after clearing the cache or reinstalling the app.
5. Restart Your Device: A simple reboot can sometimes resolve connectivity issues.

Hardtrucker

When playing candy crush on my Kindle, for the past couple of days it's been unable to connect to the App store so can't use my gold to buy extra moves or extras. Please help as tried the logging out etc, clearing cache etc but still not working!