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I get the spinning wheel to connect to store. I've rebooted, forced stop, signed out. Can't spend any money! Help
Hey everyone!
If you're still having trouble connecting to the store on your Amazon device, try restarting your device a few times. This simple troubleshooting step should resolve the issue.
Thanks for your patience, and happy crushing!
Hi Sophie2129 and marlon_mccormick1,
Thank you for letting us know about the issues you're experiencing with connecting to the store on your Kindle devices. It appears there might be a specific problem with Kindle devices that we’ve reported to the studio, and it's currently being investigated.
We appreciate your patience while we work on resolving this. If you have any other questions or need further assistance, feel free to reach out.
Thanks for your understanding!
Keep getting message "Contacting App Store" - cannot access good bars to help with game and not getting adverts anymore - Please help!!
I also have the same problem day 3
Same issues on my kindle also. Tried all the recommendations but nothing worked.
I too have been having this issue for about two weeks. I did uninstall and reinstall the Candy Crush Saga app . I lost lives and boosters and had the same result. I still cannot contact the app store.
I'm having the same issue on my Kindle. I'm not playing anymore until this is resolved. I've lost so much already.
When this is resolved, will you provide bonuses or credits to everyone impacted? I've lost lives, boosters and streaks. This is setting back my progress and I can't get all those things back.
I won Candy Royale today along with 3 other players I was supposed to get 150 gold and the claim button came on the screen but when hit it said a Connection Issue.
Edge/laptop is able to buy extra moves, use bars, etc. Kindle shop has changed from Pink to purple background, but still no text. Candy Crush 1.278.1.1
Fire HD 10 plus. Os 7.3.3.0
Hi. I was happily playing Candy Crush, then I wanted to use my gold bars to help me out. Can not connect to app store Amazon. I have great internet connection, cleared cache, un installed. Shut down, I've done the lot. Once reinstalled the connection app works, but still lost the extras that I had built up over the years. But once I come out and then say an hour later I want to play again, it says can not connect to app store. All the other King games I have work perfectly fine like Farm Heros, connection to app store no problem. Candy crush works fine on my phone too. What's going on? I've got to the point where I'm just not interested anymore. Phone is to small to play games.
I too am having the same issues. Can't connect to the store!!
Hi and Welcome to the King Community
Thank you fir the feedback . this issues is being investigated for more info here
Candy crush on Amazon fire won't connect to app store it was ok until about a week ago
I uninstalled it from my phone. I am only going to play on my tablet
Sorry to hear you're having trouble connecting to use your bars and get extra lives. Here are a few steps you can try to resolve the issue:
Check Your Internet Connection
Update the Game
Clear Cache
Log Out and Log Back In
Restart Your Device
I can't get the app store to open so that I can buy extras.
Hiya, I'm still experiencing the same issue and not able to connect to the app store so can't purchase anymore which is a shame as getting bored with it now ☹️
I have also done all the steps recommended and still not working correctly. So I have lost the purchase because it is not showing up and the store does not work.
I made a purchase of gold bars, and then the store quit working. I am unable to use gold bars to get extra moves or make purchases to assist in the game. This has been going on since 1145 am est. I use a Fire Tablet. My purchases on the game show Amazon.
Hello @Hardtrucker🤗 Good Morning!
Thank you for replying back! I am very glad to know that your Gold bars appeared in the game!
But, I am sorry to hear that you have reinstalled the App😕 Losing your boosters and saved lives is the result of reinstalling your game! Unfortunately, they cannot be restored unless you have purchased them with real money!!
With regards to the Connection issue to the Store, some other players also experiencing this on their Kindle Fire device.
The issue was reported to the game team and they are investigating it. If your game causes issue again, please do not reinstall your game but, let us know🍫🍫
Hello @cammycoach 🤗 A Warm Welcome to the King Community!
Thank you for informing that you are playing the game on Amazon Fire.
Players using Kindle device are experiencing issue with the App Store. It has been reported to the Game team and they are investigating it. Please keep an eye on our main thread —> Issue with App Store on Kindle devices, for the updates about the issue.
If you have any questions in the meantime, please type below🍫🍫
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I cleared my cache, still couldn't connect to app store. Lost all my friends and boosters
Yeppers. I uninstalled and reinstalled with no luck. Lost all my lives, boosters, etc. Not happy!
Still not working!
Still not working. Fix it will you and give everyone what they lost back.
Try this! Go to the app store on your Kindle Fire and click on updates. Mine said that Candy Crush was last updated May 22. I held my finger on the picture of Candy Crush on the left and it took me to the update screen. I hit the up date button and it started to install it. Once done I hit open and played a game. When I lost, it gave me the options to keep on playing!!! Hopefully it will continue to work.
Hello support. Try this! My Kindle fire said that Candy Crush was last updated May 22. I held my finger on the picture of Candy Crush on the left hand side and it took me to the update screen. I hit update and once finished installing, hit open and played a game. When I lost, it gave me the option to keep on playing. Seems to me that the last update did not work.
I have not been able to use my gold bars or get into the store for days. I have a felling they will make me reset the game and lose my bars and other collected items.
Happened to me before. Their comment was basically “oh well” start collecting again. After all these years they should be able to fix that very big issue.
This is very frustrating.
They fixed the spinning wheel on my Kindle!! Thanks
Yes - thanks!
When are they going to fix this I reset and even got a new fire tablet and it is still not working on the new tablet
When are you going to fix this it will not connect to the app store this is a new tablet and it still will not connect
I I am having trouble Connecting to the app store on my fire tablet This is a new tablet I have installed and uninstalled candy crush several times when I closed the app It will not let me connect to the app store l uninstall Clear everything then it works until I close candy crush and it does not work This is been a problem for almost 2 weeks when will it be fixed I cannot keep Installing and uninstall this all the time I lose ever Thank you
Hello @lisaansar🤗 A Warm Welcome to the King Community!
The issue with the connection to Store on Fire Tablet was reported last week and is being investigated by the game team.
We do not have an ETA on the fix yet! But, please keep an eye on our main thread for latest updates, where we are compiling all the complaints —> Amazon device not connecting to Store
Thank you for your patience & understanding!
If you have any other questions, please type below🍫🍫
I am using an Amazon Tablet version 1.278.1.1 Hope you can help!
I have tried everything To try to connect to the store turn it off turning it on installing uninstalling it just will not work when are you gonna get this issue fixed
After I downloaded the update from a few days ago, it worked. But today it is not working. Same issue.
Have tried restarting device and it did not help. I reinstalled the app and it worked for awhile but it did not last long!
no yellow candies drop in level 11924 so this game is impossible to win. This also makes it impossible to move forward. I see this has been mentioned, but I cannot view answers
Level 10054 is impossible to pass because the 4th required Dragon does not drop, I have used many booster and bombs and still have not cracked this level because the fourth and last required doesn't appear.
My email has been deleted so how to log in without password
I have a new phone and my games did not transfer. How do I transfer without losing my position?
I cant go forward level 10611, because no Yellow candy of target 18 , coming. Please fixed my issue.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
