Amazon device not connecting to store - ❗Update - Restarting your device should help!

arkle75

https://community.king.com/en/candy-crush-saga/discussion/452315/amazon-device-not-connecting-to-store-under-investigation

https://community.king.com/en/candy-crush-saga/discussion/comment/3073389#Comment_3073389

I've been having this problem since last night, and now it's 4PM. I lost my streak and some boosters before I realized this was happening. I won't play again until I'm sure I can connect to my gold bars.

Sometimes the game glitches and resets mid-board, and I lose my streak boosters. But this is beyond the pale. When we are all experiencing the same thing, it's a problem with the game.

mare29616

https://community.king.com/en/candy-crush-saga/discussion/comment/3080201#Comment_3080201

I've done all these steps and also had the fix processed and still not able to connect to the app store, what's the next steps? About to lose a customer

mare29616

I've done all those steps, what's next

cendres

why can I no longer connect to the App Store while playing on my kindle fire

dhayes

How do I fix when the error is contacting App Store but never connects?

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/453555/connecting-to-app-store

Hello @cendres🤗 A Warm Welcome to the King Community!

Thank you for mentioning that you are using Kindle Fire to play the game.

There are many players that are experiencing issue with the Store on their Kindle Fire devices. This issue was reported to the game Studio and they are investigating it.

Please keep an eye on our main thread (by clicking on these Green letters) for any updates —> Amazon Device not connecting to Store - Under Investigation!

Thank you for your patience & understanding🍫🍫

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/453556/my-game-won-t-connect-to-the-app-store-i-have-tried-turning-off-device-clearing-cache-etc

Hello @dhayes🤗 A Warm Welcome to the King Community!

I am sorry to hear about the issue in your game! Can you tell me which device you are using to play the game?

To reply, you can type below🍫🍫

CBRetriever2

https://community.king.com/en/candy-crush-saga/discussion/comment/3078911#Comment_3078911

when King contacts Amazon, they need to use the term Fire Tablet and not Kindle. Kindle Fires were only sold from 2011-2013 when they were renamed Fire Tablets. It's possible that the only answer the person contacting Amazon might get is "Kindles don't run apps (they don't)"

that said, I still can't make in-app purchases on my Fire for two days. Seems like King is losing a lot of potential income from in-app purchases.

IsabelGilfillan

Using Amazon Tablet

Candy Crush version1.278.1.1

damuncha

As with other users on this forum, my kindle can't access the Appstore for in game purchases. The issue started yesterday, and like everyone else I've done force stop on the game, rebooted the kindle several times, and restarted the game several times.