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I get the spinning wheel to connect to store. I've rebooted, forced stop, signed out. Can't spend any money! Help
Hey everyone!
If you're still having trouble connecting to the store on your Amazon device, try restarting your device a few times. This simple troubleshooting step should resolve the issue.
Thanks for your patience, and happy crushing!
Hi Sophie2129 and marlon_mccormick1,
Thank you for letting us know about the issues you're experiencing with connecting to the store on your Kindle devices. It appears there might be a specific problem with Kindle devices that we’ve reported to the studio, and it's currently being investigated.
We appreciate your patience while we work on resolving this. If you have any other questions or need further assistance, feel free to reach out.
Thanks for your understanding!
I cleared my cache, still couldn't connect to app store. Lost all my friends and boosters
TRUTH
Thank you @NanaCs123🙏
In that case, you are also experiencing the same issue as some other players that are using Kindle Fire device, which was reported and being investigated by the Game Studio team.
Please keep an eye on this thread for latest update and for the ETA on the fix (click on the Green letters) —> Connection Issue on Amazon Kindle Fire device.
Hope the issue will be fixed soon and you all will enjoy the game again🤞
Thanks a lot for confirming your device @genebren🤗
I am relieved to say that you are not alone with this issue and there are about 60 more players that are experiencing same issue. Please check and keep an eye on our main thread —> Connection Issues on Amazon Kindle Fire device , for updates.
Once the glitch is fixed, the issues you all are experiencing will be fixed too!
Thank you for your patience & understanding🙏
it’s a fire
Thank you for replying back @NanaCs123🤗
Is it an Android Tablet OR Kindle Fire tablet?
Quero meus produtos da loja, paguei e não recebi
its version 1.278.1.1
I’m on a tablet. Candy Crush Saga. Level 1462. I can’t send lives to people who have requested them. I can’t request lives.
I am using Amazon tablet generation10.. App ver. 9.2720.1.34684.0-2001930710.any help you give me I appreciate...
Unfortunately, no!
Our Community In-charge did not receive any update yet!! Hopefully, they will hear something tomorrow🤞
Thank you. Can you give me an idea when it might be fixed?
Thank you for replying back @rpopiolek🤗
Your other question was —> Here! But, it's ok! Let's continue to discuss in this thread now👍️
** With regards to the Connection issue on Kindle Fire —> the issue was reported at the beginning of this week and it is being investigated by the game team. For updates regarding this issue, please keep an eye on our main thread —> Amazon Device not connecting to Store;
** With regards to the connection issue on your iPhone —> Can you please check which version of the App do you have right now?
Didn't see your post. I can't contact the store on my iPhone or kindle fire.
Hello @rpopiolek🤗 Welcome back to the King Community!
You have posted the same question couple of days ago too, but you did not respond to my question then!!
Can you please tell me which device you are using to play the game?
To reply back, please type below🍫🍫
For several days I have no been able to contact the store to add color bombs, striped candy, add more lives to a game or get any more games. Have been told it's being worked on. Anyone else have the same issue? I am on level 14,262. Thanks
I was unable to connect to the App store to use extra lives on my Amazon Fire. I had passed all but the last level on Candy Royale and would have passed the last but could not due to not being able to connect. My device was connected to the internet and nothing I could do would rectify this. I lost 72 Gold bars, a long winning streak, and was not feeling one bit happy. But we have all had frustrations with this game happen and you just have to move on and hope it gets better. So far I have not gotten to the App store for 2 days with any restarts so I am going to try to update.
II can't connect to store either. I get the spinning wheel as well. Has anyone answered to what the problem is?
Hello @genebren🤗 A Warm Welcome to the King Community!
I am sorry to hear about the issue with the App store in your game! Which device are you using to play the game? And which version of the App you have right now?
Please never reinstall the game unless suggested by the King game team! Otherwise, just like you did, losing your saved lives and stored boosters is the side-affect of it😕
Please reply by typing below🍫🍫
Candy crush saga recently. Updated App. Since then when I play I can't continue game with gold bars.. Says can not connect to app store. I tried clearing cache and restarted..I then uninstalled game and lost 88 lives but not the goldbars. How can I fix this?
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Yeppers. I uninstalled and reinstalled with no luck. Lost all my lives, boosters, etc. Not happy!
Still not working!
Still not working. Fix it will you and give everyone what they lost back.
Try this! Go to the app store on your Kindle Fire and click on updates. Mine said that Candy Crush was last updated May 22. I held my finger on the picture of Candy Crush on the left and it took me to the update screen. I hit the up date button and it started to install it. Once done I hit open and played a game. When I lost, it gave me the options to keep on playing!!! Hopefully it will continue to work.
Hello support. Try this! My Kindle fire said that Candy Crush was last updated May 22. I held my finger on the picture of Candy Crush on the left hand side and it took me to the update screen. I hit update and once finished installing, hit open and played a game. When I lost, it gave me the option to keep on playing. Seems to me that the last update did not work.
I have not been able to use my gold bars or get into the store for days. I have a felling they will make me reset the game and lose my bars and other collected items.
Happened to me before. Their comment was basically “oh well” start collecting again. After all these years they should be able to fix that very big issue.
This is very frustrating.
They fixed the spinning wheel on my Kindle!! Thanks
Yes - thanks!
When are they going to fix this I reset and even got a new fire tablet and it is still not working on the new tablet
When are you going to fix this it will not connect to the app store this is a new tablet and it still will not connect
I I am having trouble Connecting to the app store on my fire tablet This is a new tablet I have installed and uninstalled candy crush several times when I closed the app It will not let me connect to the app store l uninstall Clear everything then it works until I close candy crush and it does not work This is been a problem for almost 2 weeks when will it be fixed I cannot keep Installing and uninstall this all the time I lose ever Thank you
Hello @lisaansar🤗 A Warm Welcome to the King Community!
The issue with the connection to Store on Fire Tablet was reported last week and is being investigated by the game team.
We do not have an ETA on the fix yet! But, please keep an eye on our main thread for latest updates, where we are compiling all the complaints —> Amazon device not connecting to Store
Thank you for your patience & understanding!
If you have any other questions, please type below🍫🍫
I am using an Amazon Tablet version 1.278.1.1 Hope you can help!
I have tried everything To try to connect to the store turn it off turning it on installing uninstalling it just will not work when are you gonna get this issue fixed
After I downloaded the update from a few days ago, it worked. But today it is not working. Same issue.
Have tried restarting device and it did not help. I reinstalled the app and it worked for awhile but it did not last long!
hi How I can pass level 290 It is so hard Please supporting me
Please recover my progress level after reset my phone
I play in iran and i should use vpn to conect and play, but most of the time my vpn is conect but my game is disconnecting. I am a old player and i am playing during 13 year and my level is 8434, i am iranian person not a government please let us to continue connection 🙏
I got a new phone and I've lost all of my history. I was on level 6,658. How do I get that back?
where’s my 30 gold bars after passing to level 6200 I fill cheated
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