Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Hello @damuncha🤗 A Warm Welcome to the King Community!
Unfortunately, regular troubleshooting steps won't work as the issue is not on your side! Until King resolves the glitch and sends a fix, you will be experiencing this connection error! But, please do not reinstall your game as it did not solve the issue for other players!
And, to answer your main question… No! We did not receive any information on the fix yet!
Please keep an eye on our main thread for all updates on the issue (click on the Green letters) —> Amazon Device not connecting to Store - Under Investigation!
Thank you for your patience & understanding!
If you have further questions, please type below🍫🍫
Hello @JessieRo82🤗 A Warm Welcome to the King Community!
Thank you for mentioning that you are using Kindle Fire to play the game.
There are many players that are experiencing issue with the Store on their Kindle Fire devices. This issue was reported to the game Studio and they are investigating it.
Please keep an eye on our main thread (by clicking on these Green letters) for any updates —> Amazon Device not connecting to Store - Under Investigation!
Thank you for your patience & understanding🍫🍫
Hello @Svas1243🤗 A Warm Welcome to the King Community!
I am sorry to hear about the issue in your game!
Which device are you using to play the game? Do you see any "connection error" message or constantly spinning circle when you attempt to purchase?
Please reply by typing below🍫🍫