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This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.
how to sync without old iPad
Great to hear that Debbie @dwf🤗
It was all the magic of our Community In-charge @QueenB💜
Back to crushing those candies and enjoying the game🍫🍫
My game has the same level as my phone. Thanks for your help
Hi Debbie🙋♀️ I too have an iPad but, I am not sure where we can find those settings😅
I will ask our Community In-charge.
could this be a problem. I found candy crush and candy crush saga. I only have saga downloaded.
Sorry to know about that, Debbie🙃
Can you take a screenshot and post it here (not the old one). I need you to take a new screenshot please!
no. I tried several times. When game opens up it is at level 216.
Hi @dwf and sorry to hear you're having issues synching your devices!
It looks like the game app on your new iPad might have a bug that is causing you to reply some levels that is missing stars.
This won't get resolved until the game app is delete as well as clearing the Safari Cache and if you also have Facebook installed on your iPad, you also have to reinstall the game app.
Please do the following:
1.Delete the game app
2. Delete Facebook app if you have it installed
3. Clear Safari Cache - Here’s how you can delete the Safari cache on your iPad:
4. Restart the iPad
Once all of this is done, install the game app again and connect it your Facebook account and use the same email address you are using on your old device which has your correct progress already so it can sync.
Let us know how it goes and hope to hear back from you soon!
Great! Thank you, Debbie 🤗
Now, please relax and continue to play the only on your phone. I will get back to you on Monday after talking to our Community In-charge!
Have a lovely weekend 🍫🍫
150454888596 User ID
Sure! Good Night😴
thank you for taking time with me. I will send info in am.
Thank you for checking, Debbie🙏
Ok! Do not play anymore levels. I will report to the Community In-charge on Monday, so that they can take a look at the issue from their side. Usually, the players that had this issue had to play 4 or 5 missing levels and then, they were all set! But, it doesn't look like that is the case in your game!!
Until the glitch is fixed, please keep playing the game only on your phone. Do not use your iPad except to collect the Daily boosters.
To report the issue, I will need your game ID number. You can find it through —> This Link (click on the Green letters).
it did nothing because I was past level. I’m trying to pass 502. If I log out it takes me back to level 381
okay I am up to 501. I’ll do it now
Hi Debbie @dwf🤗 Happy Friday!
Can you please play 412 and after that 2 more levels and let me know where it takes you?
At level 412 it will only let me do 1 at a time
playing the first 2 levels in each set has gotten me to level 396. Do I need just keep playing like this until I reach level that matches my phone.
Hi Debbie @dwf🙋♀️ I am back!
You do not need to go back to that webpage, as I found what I needed to see in the screenshot⬇️
This image is from your iPad, right? If you notice, there are no stars on both 201 and 202 levels. Because of that, the game is thinking that you have not played those levels.
All you have to do is replay both these levels and win them. Once you finish the goals, do not click on "Skip"! Because, for some players, that is causing another glitch! Wait till the score board comes up with the stars. Then, play level 202 and do the same.
Then, the game will take you to next batch of levels where there are no stars. Please try that and let me know how it goes.
I will check back with you tomorrow👍️
Have a peaceful evening🍫🍫
I will check again in the morning.
I am glad that the charges were cancelled, Debbie. So sorry you had to go through with that glitch 🙏
Give me few minutes and I will come back.
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Hello @dwf🤗 A Warm Welcome to the King Community!
Did you install the game on your new phone yet?
If so, all you need to do is to log into the game using the same account details you have used in your iPad game.
If you have further questions, please type below🍫🍫
I have done everything that has been suggested. It will download slowly. After a week 377 levels have downloaded out of more than level 4000 on my phone
Sorry to know that @dwf🤔
Which phone are you using? What is the make & model? And, which version of Candy Crush Saga app do you have right now?
Also, can you post 2 screenshots for me?
(1) Your game map on your phone;
(2) Your Profile picture (that is located at the top of the screen)
Apple 15
*Edited by CM: ⛔️ That’s too much personal information. We have edited/removed the screenshot as it was showing your email address. For your own safety and protection, do not share your email address - Our House Rules
also not showing my friends
Hello again @dwf,
Thank you for screenshots! I see that all your game progress came back🤩
With regards to the friends' list, please try this —> Log out of the game — close the App — shut down your device for 5 to 10 minutes and restart the device — reopen the App and log back in — replay an old level and open your Friends' list and see if all your friends are back or not!!
Please let me know how it goes🍫🍫
This is my phone where I am having my problem
Oh, Sorry!!
Then, whose phone is this @dwf?
yes. I play on both and it has always been able to sync.
I am doing as you suggest and logged out and closed down ipad
Oh! Got it👍️
In the title, you said "iPad disabled"! That's why, I was thinking you are not playing on the iPad anymore!
Great! Let's see how it goes!
sorry for confusion. New iPad old one disabled before I could sync. I tried what what you suggested.
Oh! Got it, Debbie! Thank you for clarifying 🤗
I think I see the issue on your iPad. But, I need to see your levels more clearly for me to be sure!
Can you please take another screenshot (from level 201) using the tips in this link —> https://www.take-a-screenshot.org/ios.html
when I followed steps it took credit card I
why did it need credit card info
it charged my card why
Who took your Credit card info, Debbie? That website? It should be completely free and should not ask you for any payment information!!
Please call your Credit Card company immediately, and make sure to block any expenses. I will wait till you come back.
card was canceled. Charged 39.95
You should not be charged, because that webpage is completely free!!
I had 3 legendary levels in a row. But I could not get past this level. Any suggestions?
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
Will I be able to solve this without paying.
When the game loaded a pop up came up and said I’d won a reward of some boosters, it was followed with another pop-up saying I had won on 20 gold bars. I pressed claim for both but didn’t receive. Anybody know anything about these??
I played more than 50 moves and the gane remained like this without dropping the last number till it ended
level 6830 the bottom button is all jumbled up, I already rebooted and cleared cache.
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
