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how to sync without old iPad
Great to hear that Debbie @dwf🤗
It was all the magic of our Community In-charge @QueenB💜
Back to crushing those candies and enjoying the game🍫🍫
it was canceled
I’m afraid to go back to that page. I will just play on my phone and forget about ipad
You should not be charged, because that webpage is completely free!!
card was canceled. Charged 39.95
it charged my card why
Who took your Credit card info, Debbie? That website? It should be completely free and should not ask you for any payment information!!
Please call your Credit Card company immediately, and make sure to block any expenses. I will wait till you come back.
why did it need credit card info
when I followed steps it took credit card I
Oh! Got it, Debbie! Thank you for clarifying 🤗
I think I see the issue on your iPad. But, I need to see your levels more clearly for me to be sure!
Can you please take another screenshot (from level 201) using the tips in this link —> https://www.take-a-screenshot.org/ios.html
sorry for confusion. New iPad old one disabled before I could sync. I tried what what you suggested.
Oh! Got it👍️
In the title, you said "iPad disabled"! That's why, I was thinking you are not playing on the iPad anymore!
Great! Let's see how it goes!
I am doing as you suggest and logged out and closed down ipad
yes. I play on both and it has always been able to sync.
Oh, Sorry!!
Then, whose phone is this @dwf?
This is my phone where I am having my problem
Hello again @dwf,
Thank you for screenshots! I see that all your game progress came back🤩
With regards to the friends' list, please try this —> Log out of the game — close the App — shut down your device for 5 to 10 minutes and restart the device — reopen the App and log back in — replay an old level and open your Friends' list and see if all your friends are back or not!!
Please let me know how it goes🍫🍫
also not showing my friends
Apple 15
*Edited by CM: ⛔️ That’s too much personal information. We have edited/removed the screenshot as it was showing your email address. For your own safety and protection, do not share your email address - Our House Rules
Sorry to know that @dwf🤔
Which phone are you using? What is the make & model? And, which version of Candy Crush Saga app do you have right now?
Also, can you post 2 screenshots for me?
(1) Your game map on your phone;
(2) Your Profile picture (that is located at the top of the screen)
I am glad that the charges were cancelled, Debbie. So sorry you had to go through with that glitch 🙏
Give me few minutes and I will come back.
I will check again in the morning.
Hi Debbie @dwf🙋♀️ I am back!
You do not need to go back to that webpage, as I found what I needed to see in the screenshot⬇️
This image is from your iPad, right? If you notice, there are no stars on both 201 and 202 levels. Because of that, the game is thinking that you have not played those levels.
All you have to do is replay both these levels and win them. Once you finish the goals, do not click on "Skip"! Because, for some players, that is causing another glitch! Wait till the score board comes up with the stars. Then, play level 202 and do the same.
Then, the game will take you to next batch of levels where there are no stars. Please try that and let me know how it goes.
I will check back with you tomorrow👍️
Have a peaceful evening🍫🍫
playing the first 2 levels in each set has gotten me to level 396. Do I need just keep playing like this until I reach level that matches my phone.
At level 412 it will only let me do 1 at a time
Hi Debbie @dwf🤗 Happy Friday!
Can you please play 412 and after that 2 more levels and let me know where it takes you?
okay I am up to 501. I’ll do it now
it did nothing because I was past level. I’m trying to pass 502. If I log out it takes me back to level 381
Thank you for checking, Debbie🙏
Ok! Do not play anymore levels. I will report to the Community In-charge on Monday, so that they can take a look at the issue from their side. Usually, the players that had this issue had to play 4 or 5 missing levels and then, they were all set! But, it doesn't look like that is the case in your game!!
Until the glitch is fixed, please keep playing the game only on your phone. Do not use your iPad except to collect the Daily boosters.
To report the issue, I will need your game ID number. You can find it through —> This Link (click on the Green letters).
thank you for taking time with me. I will send info in am.
Sure! Good Night😴
150454888596 User ID
Great! Thank you, Debbie 🤗
Now, please relax and continue to play the only on your phone. I will get back to you on Monday after talking to our Community In-charge!
Have a lovely weekend 🍫🍫
Hi @dwf and sorry to hear you're having issues synching your devices!
It looks like the game app on your new iPad might have a bug that is causing you to reply some levels that is missing stars.
This won't get resolved until the game app is delete as well as clearing the Safari Cache and if you also have Facebook installed on your iPad, you also have to reinstall the game app.
Please do the following:
1.Delete the game app
2. Delete Facebook app if you have it installed
3. Clear Safari Cache - Here’s how you can delete the Safari cache on your iPad:
4. Restart the iPad
Once all of this is done, install the game app again and connect it your Facebook account and use the same email address you are using on your old device which has your correct progress already so it can sync.
Let us know how it goes and hope to hear back from you soon!
no. I tried several times. When game opens up it is at level 216.
Sorry to know about that, Debbie🙃
Can you take a screenshot and post it here (not the old one). I need you to take a new screenshot please!
could this be a problem. I found candy crush and candy crush saga. I only have saga downloaded.
Hi Debbie🙋♀️ I too have an iPad but, I am not sure where we can find those settings😅
I will ask our Community In-charge.
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Is there a moderator on the forum anymore? This glitch just started today, the new levels that were just added are not syncing across my devices. All are up to date. It's also been saying occasionally about no connection, but closing out the game and restarting seems to take care of that. The real issue is the syncing…
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Is anyone else’s games freezing and then crashing? The last few days my games are consistently freezing and crashing. Costing me gold bars and boosters. I have good internet service and am having the same problem using my data on my phone. update. Still having the same problem. My internet and my iphone 17 pro have not…
