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Hi I've upgraded the season pass for 4.49 but it's not unlocked anything
Hi everyone!
Thanks for letting us know about the issue with the Season Pass. I’m so sorry to hear the fix hasn’t worked as expected, that’s definitely not the experience we want for our players 😔
To help resolve this, please reach out to our Player Support team directly from the game app so they can look into your purchase and assist with a refund or compensation.
Here's how:
This way, our support team can identify your account and provide assistance faster.
Hoping you’ll be back to enjoying all the sweet rewards soon 🍭✨
Hello, Candy players! 🍬
The Season Pass is back in the game. If you're not seeing it, it might be because you're on an older version of the game. Simply update your app to join the fun and claim your rewards. 🎉 Any unclaimed rewards from the last Season will be waiting for you. Happy playing!
Mine disappeared completely
I have purchased two season pass packages and none of the rewards were given. Am I doing something wrong
My apologies for not providing the right steps 😔
Instead, select My Purchases > I did not receive a purchase on my Android/Apple device
Then scroll all the way down to the page and select Contact Us.
You will get an automated response so please reply back to the email and you will get support 🙂
while I appreciate the apologies, there is no “purchases and gold bars” option when going to settings and then clicking ?. See attached. Really??? Please provide the proper “route” to contacting King. 🤦♀️
I’ve asked and no response.
I’d like my season pass activated for free since I didn’t use it all when I paid for it last and didn’t get anything back. This is theft
my season pass end of season rewards popped up this morning. HOWEVER, the free hour of play did NOT. Any way that I can get that back???
Hi
I unlocked the feature last time and didnt use all my available prizes before the game disappeared. I don’t see any of the ones I didn’t use given back to me. I don’t have any of the prizes. Shouldn’t I just get this season pass for free this time? It seems very rude to give me back something piecemeal when you guys are the ones that messed up.
OK I will state this politely. Costs have going up, some as much as 25% increase; the "pay to win" algorithm as taken away the fun; if you cannot win a game unless you pay, everything the game should be, fun and relaxing is gone. Season's Pass crashed; disappeared and many of us STILL had levels we had paid for gone. Where is the compensation? I had the highest level, 30 min, 2 cones, 1 lollpop hammer left. I paid for them. But never got to use them. So I am asking politely: WHERE IS THE COMPENSATION???
agree!
This is ridiculous. I paid for the gold pass which I would easily have completed. No rewards for the final level because you messed it up. No compensation
An absolute disgrace. You should be ashamed but as long you got my money you don't care
still no update??
Yes I just got the Gold Pass rewards I hadn’t claimed last week. No compensation though.
Could we get an update please!
same and I don’t believe we will get anything
Same here, paid for the upgrade. Disappointing to say the least that if has been resolved as of now.
Mine is gone too. Will we get a refund?????
Is there an update about this? Do people need to fill out anything?
my game just updated and I was hopeful the fix to the season pass issue would be resolved. However it is not! When will this be fixed? You stated we don’t need to contact customer support but I’m not confident this will be automatically compensated if I don’t contact support? Update please
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I paid for the upgrade and didn't receive it.
Hi and welcome to the King Community
Sorry to hear that .For the purchase that you didn't receive and how to get that refunded or compensated Please check Here
Hi and Welcome to the King Community
Thank you for report it , In the meantime For the purchase that you didn't receive and how to get that refunded or compensated Please check Here
Hello @shelleymac77 Welcome to the community. In fact you are not the first player to have complained about this in the past few days. Please do contact Player Support, best via the app. To do so use Settings in the game, which is the small pink cogwheel. There go to the ? icon and scroll through the options until you see Contact Us at the bottom. You will get an automated email at first but this should be followed up by a proper reply. If it does not reply to the first email and restate you case, include a screenshot if possible.
@QueenB I have noted at least three complaints of this nature this week but unfortunately the Community search option is so useless I cannot find the other posts. But this might need to be looked into.
Hey christinewupp 😊
Thanks for flagging this. The issue with the Season Pass not unlocking has already been reported to the studio by the Player Support team, and they’re investigating.
If you come across similar posts, feel free to direct players to Player Support while we wait for an update. I’ll try to find the other reports so I can merge them here 😉
Good Good morning But I woke up. I noticed my font was different. Also I was missing the piggy bank in my events tab and the season pass reward is also missing and I paid extra to have the gold level. That was not supposed to be done for another. I think 4 or 5 days? What happened?
Thank you for report it , In the meantime Please do the standard trouble shooting by log out, update your game application, restart your device and login, if playing through browser please clear cache/ history. And login again.
After login again whatever bonus feature you will get that is currently available in your game. Other than that, features might be temporarily unavailable as features come and go. They are not the permanent part of the game and can be replaced or unavailable at any time. Always keep your game up to date and hopefully it might returns to your game
Anyone else has had problems with this please. Where you go up to 3 or 4 tier and then all of a sudden you start at the beginning again. So another words you will never go all the way to 10
Anyone else missing the season they paid for? I paid the $5 for the season yesterday and made it to the top tier. I did not use all rewards. The season is now missing and I don't have access to the rewards I didn't use. Has this happened to anyone else?
Are you suggesting that anytime WE PAY for a promised service (rewards) that are available for specific amount of time, you can just yank it away from the account without warning?
Yes, happened to me too! I was not far off collecting the final rewards and it disappeared. Very frustrating!
I don't get all my claims for the unlock feature
I bought the 8 lives offer and the other boosters and now I can't find them and I only have the 8 lives
I purchased the upgraded pass fr $4.99. It diasappeared
Thank you for report it ill pass this to the game team in the meantime ,For the purchase that you didn't receive and how to get that refunded or compensated Please check Here
Yes, it’s happened to me as well.
Hi All. This is an issue that King have been alterted to. Please could you contact player support so that they know you are being affected by this malfunction. To contact player support from your games use Settings (the small pink cogwheel) then choose the ? icon and scroll through the options until you see "contact us" at the bottom. Also please check and join this thread I link here:
I bought the pack, but my season pass is gone .
Mine disappeared before I could claim all my rewards……. then another one started, and also disappeared before I could claim my rewards……. WHAT is going on??
mine is gone also!
Pins collection i finish it I didn't received my reward.
Hola por que no hacen más divertida la aplicación y nos pagan por juego en efectivo
hi How I can pass level 290 It is so hard Please supporting me
Please recover my progress level after reset my phone
I play in iran and i should use vpn to conect and play, but most of the time my vpn is conect but my game is disconnecting. I am a old player and i am playing during 13 year and my level is 8434, i am iranian person not a government please let us to continue connection 🙏
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