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Hi I've upgraded the season pass for 4.49 but it's not unlocked anything
Hi everyone!
Thanks for letting us know about the issue with the Season Pass. Iām so sorry to hear the fix hasnāt worked as expected, thatās definitely not the experience we want for our players š
To help resolve this, please reach out to our Player Support team directly from the game app so they can look into your purchase and assist with a refund or compensation.
Here's how:
This way, our support team can identify your account and provide assistance faster.
Hoping youāll be back to enjoying all the sweet rewards soon šāØ
Hello, Candy players! š¬
The Season Pass is back in the game. If you're not seeing it, it might be because you're on an older version of the game. Simply update your app to join the fun and claim your rewards. š Any unclaimed rewards from the last Season will be waiting for you. Happy playing!
A mĆ me ha pasado lo mismo!!. Me faltaba varias recompensar por recoger
has disappeared. I still had one claim left. The last of the upgrade but the whole thing is gone.
Devolver el pase de temporada o compensad los 4.99ā¬ de la compra. Ya me ha pasado varias veces. Incluso tambiĆ©n no recibir recompensa por llegar primero en la carrera.
mine is gone also!
Mine disappeared before I could claim all my rewardsā¦ā¦. then another one started, and also disappeared before I could claim my rewardsā¦ā¦. WHAT is going on??
I bought the pack, but my season pass is gone .
Hi All. This is an issue that King have been alterted to. Please could you contact player support so that they know you are being affected by this malfunction. To contact player support from your games use Settings (the small pink cogwheel) then choose the ? icon and scroll through the options until you see "contact us" at the bottom. Also please check and join this thread I link here:
Yes, itās happened to me as well.
Hi and Welcome to the King Community
Thank you for report it ill pass this to the game team in the meantime ,For the purchase that you didn't receive and how to get that refunded or compensated Please checkĀ Here
I purchased the upgraded pass fr $4.99. It diasappeared
I bought the 8 lives offer and the other boosters and now I can't find them and I only have the 8 lives
I don't get all my claims for the unlock feature
Yes, happened to me too! I was not far off collecting the final rewards and it disappeared. Very frustrating!
Are you suggesting that anytime WE PAY for a promised service (rewards) that are available for specific amount of time, you can just yank it away from the account without warning?
Anyone else missing the season they paid for? I paid the $5 for the season yesterday and made it to the top tier. I did not use all rewards. The season is now missing and I don't have access to the rewards I didn't use. Has this happened to anyone else?
Anyone else has had problems with this please. Where you go up to 3 or 4 tier and then all of a sudden you start at the beginning again. So another words you will never go all the way to 10
Thank you for report it , In the meantime Please do the standard trouble shooting by log out, update your game application, restart your device and login, if playing through browser please clear cache/ history. And login again.
After login again whatever bonus feature you will get that is currently available in your game. Other than that, features might be temporarily unavailable as features come and go. They are not the permanent part of the game and can be replaced or unavailable at any time. Always keep your game up to date and hopefully it might returns to your game
Good Good morning But I woke up. I noticed my font was different. Also I was missing the piggy bank in my events tab and the season pass reward is also missing and I paid extra to have the gold level. That was not supposed to be done for another. I think 4 or 5 days? What happened?
Hey christinewupp š
Thanks for flagging this. The issue with the Season Pass not unlocking has already been reported to the studio by the Player Support team, and theyāre investigating.
If you come across similar posts, feel free to direct players to Player Support while we wait for an update. Iāll try to find the other reports so I can merge them here š
Hello @shelleymac77 Welcome to the community. In fact you are not the first player to have complained about this in the past few days. Please do contact Player Support, best via the app. To do so use Settings in the game, which is the small pink cogwheel. There go to the ? icon and scroll through the options until you see Contact Us at the bottom. You will get an automated email at first but this should be followed up by a proper reply. If it does not reply to the first email and restate you case, include a screenshot if possible.
@QueenB I have noted at least three complaints of this nature this week but unfortunately the Community search option is so useless I cannot find the other posts. But this might need to be looked into.
*Edited by CM:š¤Ø Hold on a bit! Please remember to be sweet and kind - Our House Rules
Same problem here. Hopelijk they can fix it asap š¤
is this the season pass as I donāt have access to this currently despite paying Ā£4.99 for 8 lives etc. I only have 5 and havenāt collected it.
my game just updated and I was hopeful the fix to the season pass issue would be resolved. However it is not! When will this be fixed? You stated we donāt need to contact customer support but Iām not confident this will be automatically compensated if I donāt contact support? Update please
Is there an update about this? Do people need to fill out anything?
Mine is gone too. Will we get a refund?????
Same here, paid for the upgrade. Disappointing to say the least that if has been resolved as of now.
same and I donāt believe we will get anything
Could we get an update please!
Yes I just got the Gold Pass rewards I hadnāt claimed last week. No compensation though.
still no update??
This is ridiculous. I paid for the gold pass which I would easily have completed. No rewards for the final level because you messed it up. No compensation
An absolute disgrace. You should be ashamed but as long you got my money you don't care
agree!
OK I will state this politely. Costs have going up, some as much as 25% increase; the "pay to win" algorithm as taken away the fun; if you cannot win a game unless you pay, everything the game should be, fun and relaxing is gone. Season's Pass crashed; disappeared and many of us STILL had levels we had paid for gone. Where is the compensation? I had the highest level, 30 min, 2 cones, 1 lollpop hammer left. I paid for them. But never got to use them. So I am asking politely: WHERE IS THE COMPENSATION???
Hi
I unlocked the feature last time and didnt use all my available prizes before the game disappeared. I donāt see any of the ones I didnāt use given back to me. I donāt have any of the prizes. Shouldnāt I just get this season pass for free this time? It seems very rude to give me back something piecemeal when you guys are the ones that messed up.
my season pass end of season rewards popped up this morning. HOWEVER, the free hour of play did NOT. Any way that I can get that back???
Iāve asked and no response.
Iād like my season pass activated for free since I didnāt use it all when I paid for it last and didnāt get anything back. This is theft
while I appreciate the apologies, there is no āpurchases and gold barsā option when going to settings and then clicking ?. See attached. Really??? Please provide the proper ārouteā to contacting King. š¤¦āāļø
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Is there a moderator on the forum anymore? This glitch just started today, the new levels that were just added are not syncing across my devices. All are up to date. It's also been saying occasionally about no connection, but closing out the game and restarting seems to take care of that. The real issue is the syncingā¦
Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
Is anyone elseās games freezing and then crashing? The last few days my games are consistently freezing and crashing. Costing me gold bars and boosters. I have good internet service and am having the same problem using my data on my phone. update. Still having the same problem. My internet and my iphone 17 pro have notā¦
