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Hi I've upgraded the season pass for 4.49 but it's not unlocked anything
Hi everyone!
Thanks for letting us know about the issue with the Season Pass. I’m so sorry to hear the fix hasn’t worked as expected, that’s definitely not the experience we want for our players 😔
To help resolve this, please reach out to our Player Support team directly from the game app so they can look into your purchase and assist with a refund or compensation.
Here's how:
This way, our support team can identify your account and provide assistance faster.
Hoping you’ll be back to enjoying all the sweet rewards soon 🍭✨
Hello, Candy players! 🍬
The Season Pass is back in the game. If you're not seeing it, it might be because you're on an older version of the game. Simply update your app to join the fun and claim your rewards. 🎉 Any unclaimed rewards from the last Season will be waiting for you. Happy playing!
is this the season pass as I don’t have access to this currently despite paying £4.99 for 8 lives etc. I only have 5 and haven’t collected it.
Same problem here. Hopelijk they can fix it asap 🤞
*Edited by CM:🤨 Hold on a bit! Please remember to be sweet and kind - Our House Rules
Mine disappeared also plus my daily reward is nor updating! Very frustrating!
How long before you restore the Season Pass. Very unfair that people paid for this and unable to use. I’m expecting a refund if this isn’t fixed.
I also purchased the upgrade and it disappeared! Glad to hear it's being fixed and hope it returns soon!
Hi and Welcome to the King Community
Thank you for the feedback. Please check this page for more Info here
hi I purchased the season pass earlier this week. I still have the 8 lives but I no longer have the other boosters , such as the 30 min unlimited lives or the piñata thing . This isn’t right as I a paid for it . Can this get fixed or I can get credited ?
mine too
how exactly will we be compensated? And when will this be fixed? This is actually the first time I bought the advanced feature early in the week just because I wanted the 8 lives vs usual 5 lives as soon as possible. Very upsetting to spend the money and have this happen
Yes so has mine before I claimed not happy
Sorry about this confusion but that is what I was I told yesterday by the Community Manager to advise everyone to do! Yesterday we were advised to contact Player Support about this, but the advice has now changed. QueenB has just posted about it. Check her reply here:
Contacting Player support is a joke, since they just reply with a generic message and refer us back to the community managers
Hi everyone,
We want to update you about the Gold Pass feature. Unfortunately, we had to turn it off temporarily because it wasn’t working as expected. But don’t worry, our team is working hard to fix the issue!
Once the feature is back, you’ll be able to collect the rewards you missed. No need to contact Player Support; everything will be taken care of automatically.
Thank you for your patience while we sprinkle some magic and get everything sorted. Keep an eye on your game, and we’ll make sure every player who purchased the pass gets compensated for the trouble.
I contacted player support as I too lost the season pass although I was playing the standard game not the upgraded version. I have now been credited with 25 gold bars so thank you player support for your help.
deleted
Thank you for the feedback. This issues is being investigation for more info here
not getting season pass. Please update.
Same problème hère.
I hope you can reply to this soon, @QueenB. I can’t continue with this week’s episodes without the unlimited lives and party boosters I paid for. Thank you.
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Devolver el pase de temporada o compensad los 4.99€ de la compra. Ya me ha pasado varias veces. Incluso también no recibir recompensa por llegar primero en la carrera.
has disappeared. I still had one claim left. The last of the upgrade but the whole thing is gone.
A mí me ha pasado lo mismo!!. Me faltaba varias recompensar por recoger
I paid for my season pass! Please put it back or refund my money!
What gives….my season pass has disappeared!
The advice from QueenB has now changed: Don't contact Support but apparently the missing rewards you paid for will be automatically added to your game. Check this thread for updates:
Hi and welcome to the King Community
Sorry to hear that you have not received the items that were purchased!.King Community does not deal with the Purchase issues as the query includes your personal details!
For the purchase that you didn't receive and how to get that refunded or compensated Please check Here
Thank you for report it , This issues is being investigation here
Thank you for the feedback . This issues has been reported to the game team
I paid $7.99 for one of you offers 2 days ago and icon has disappeared- still had time left so please fix this as a lot of money to pay to not have there
I bought the golden ticket to season pass, but the whole season pass event is gone after I bought it. Does this happen to anyone as well ?
I paid for the series where you get 8 lives and other prizes as you go up in levels. I have 8 lives for another 4 days but don’t get any of the other prizes? The link to the event is not in my game.
Hello @zonahsu Yes there have been several reports of this. Apparently the studio is aware of this error and it has been reported. I would like to suggest that you contact Player Support via Settings in the app to report this. As they are aware of the problem and they have access to your purchase history they ought to be able to send you all the boosters you are missing, one would hope. Use Settings in the game so they automatically know your player ID. In settings (the small pink cogwheel) go to the ? icon and then scroll through the questions until you see "contact us" at that bottom.
Apparently the season pass has an issue this week and I think it has been withdrawn from all of out games to get fixed. Please could you contact Player Support via Settings in your game (the small pink cogwheel at the top of your map screen) to report the error and ask for the boosters and lives that you paid for to be added to your game. In Settings choose the ? option and then scroll through the options until you see "contact us" at the bottom.
Hello @QueenB Please could we please clarify what anyone who purchased the gold pass should do. Should they wait for the Season Pass to return, will Player Support give them all the missing rewards if they contact them, or should they ask for a refund from their payment agents?
It sounds like you are referring to the Season Pass. I have asked about this here and am waiting for some guidance from the community manager.
I will try to link all the threads here as some of them are not so obvious from the headers
Hello @Judy_Cardamone The issue is now being investigated by King, please keep an eye out for any fix by checking the thread at the top of the page, which I also link here:
I also purchased the upgrade and now the season pass is just gone...
I season pass. And now I am not able to access it. It just went away and I have not All of my rewards. Disappointed 😞
Delete king account
Como puedo recuperar mi progreso? No me permite mi correo pero si tengo mi ID
I've been playing star tournament for 3 weeks now. This is like groundhog day, I can't get out. Are there new levels or are we stuck here for eternity?
would it be possible that the game ask us a confirmation before using our gold bars. In my last segment (and many times before) I pressed continue by mistake, instead of starting over as I wanted, and used 20 gold bars by mistake. If confirmation would have been asked I could have realized my mistake. I am now out of gold…
One of my other devices was NOT wiped of my 9000 game I do not yet know how to show you off my tablet
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
