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Lost levels
Veraeileen
Posts: 6
Level 2
Answers
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@Veraeileen Hi , yes try checking for a game up date and then restart your device and log back in. play a level and see if your levels are restored. if not let us know and will ask CM to see if he can check your account as you only lost s certain amount of levels
Hope this helps
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Welcome to Sweet King Community! 👑
Oh No! Have you lost your current level on Candy Crush Saga? 😢
Don't worry! You can check to read and follow these troubleshooting steps of this problem. (This solve discussion by Community Team.) (Any Device) 😉
So click here to read to follow these troubleshooting steps of this problem that I hope this helps and you can back to your current level on this game! 😉
If it's still not worked by Save Current Level Steps, you can click on "Contact Us" on bottom of the page then select "Problems with my Game" and then "Game didn't save" and finally you ask a problem and send Game ID (but use Game ID with phone as well and How to find your Game ID) that I hope they will help you but it taken longer.
If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊
🍭 Have a nice and safety day! Sugar Crush! 🍭
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Hello @Veraeileen and a very warm welcome to our wonderful King Community. You mentioned you have tried your email address and then asked about FB. Do you normally play via a King.com account or thru FB. Or have you played the game switching between those two accounts? It's usually best to try and sign in the same way you normally play the game. But you can sync the two accounts (King.com and FB) if you have them both, that way if you have issues with one account (like FB) you can still play the game with your current level etc.
Hopefully the advice offered above will help you get your levels restored.
Now that you have found the community - I encourage you to stay and explore, meet new people from around the world who share your love for the various King games, make new friends, get help on difficult levels, share tips and tricks you have picked up, enter contests and just have a lot of fun!
Here is a guide to help you as you explore the various areas in the community!
Good luck and Happy Crushing! 😊
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You can click on "Contact Us" on bottom of the page then select "Problems with my Game" and then "Game didn't save" and finally you ask a problem and send Game ID (but use Game ID with phone as well and How to find your Game ID) that I hope they will help you but it taken longer.
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If you saved the game via Facebook, you will need to sign in with Facebook again to get your game progress back.
However, if you want to log in through Kingdom, you have to select the following option.
Show me a screenshot of the problem if you encounter any other problems.
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Hi @Veraeileen !
If you are not able to get your levels back, please post your Game ID and the level you were on and I'll see if I can manually restore it for you.
How to find your Game User ID on mobile devices and the Windows app check here and on Facebook like this.
