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I have lost access to my old Facebook account so I need to transfer my progress to my new Facebook account. How should I do it ?
I have my kingdom account connected and sync as well.
Hi and Welcome to the King Community
Please email Player Support Team here so they can restore the levels manually on your new account.
It's important that you choose "Problems with my game" as your topic and "Game didn't save" as your subtopic.
Please feel free post in new thread since this from 2018. Thank you
Hi,
I need to do same : transfert progression from old facebook account to new one. Can you help me ?
Regards,
Laetitia
Thank you so much, I have the info ready
@bumble25 Hi and welcome, We can try to see if the CM can do this for you but you would need to put your game ID and level you were on. so they have the information. You will also need to be patient as they will only do this in there work hours if it is possible
Thank you
Hi, could you do this for me too please?
Thanks @Charly-4 !
I have restored your game now.
ID#: 11867122095
Level: 5716
Thank-you!
@Charly-4 We do not handle any support via private messages in Community. In these cases you will need to email Player Support instead.
Please post your Game ID and the level you were on on the page here so I can look into it.
It is not possible to transfer a game from one Facebook account to another.
I can move you to the same level in your new account, but level scores, boosts, or ratings cannot be transferred
Hi dear, if you have sent message directly to the CM, just have patience as soon as he will see it in his working hour he will take a positive action on it.
I messaged you directly with my level and player ID. How soon will my levels be restored?
Hi dear @Simorize
Welcome To Our Community.
And Sorry Its Not Possible To Change Your Progress To Another Account.
And Boosters Are Saved On Your Own Storage Its Not Saved Online Anywhere.
Please Look Here How To retrieve Your Progresses.
Have Fun
You can transfer to the same level in your new account, but it is not possible to transfer levels of grades, reinforcements, or classification. You will lose them, so you must use your reinforcements on your old account and then transfer
Hi @Charly-4 !
I can move you to the same level on your new account, but no level scores, Boosters or ranking can get transferred.
Please let me know the Game ID on your new Facebook account and the level you were on and I will manually restore the levels.
How to find your Game User ID on mobile devices and the Windows app check here and on Facebook like this.
Remember to have the game Facebook connected to your new account before checking the Game ID on mobile.
Hii welcome to the king community
I want to transfer my level progress and obviously boosters i have earned to my new Facebook account on the same device as the old one (laptop.). I read the comment above but don't see a "blue Facebook connect" button anywhere on the screen. How do I find it? Also, as I not switching devices, only accounts on the same device, I fully expect King to transfer all of my boosters as well. That's only fair.
Hello there Simorize! I can help you do that! Here are the steps: Use either Facebook or Kingdom connect to easily switch betweendevices and access your game progress and Gold Bars wherever you play. Boosters and extralives however, are always stored locally on the device you received them on, so they won'tmove across to your other phone or tablet. If you have a Facebook account simply followthese steps: 1. Open your game on your old device. 2. Click on the blue Facebook Connect button. 3. Make sure that the correct email and password details are entered. 4. Now open the game on your new device. 5. Click on the blue Facebook Connect button, enter your Facebook email and password andoff you go! If you don't use Facebook, don't worry you can use our Kingdom to do exactly the same: 1. Open your game on the old device and look for the orange Kingdom icon in the Settings menu. 2. Now choose an avatar and nickname. 3. Enter your email address, choose a password and that's it - you now have a Kingdomaccount. 4. Now open the game on your new device, log into your account via the orange Kingdom icon and you're good to go! I hope this helps! If you have any more questions, you are more than welcome to come back here and ask away! Thank you for contacting King Care and I hope you have a good day!
Hello there Simorize! I can help you do that! Here are the steps:
Use either Facebook or Kingdom connect to easily switch betweendevices and access your game progress and Gold Bars wherever you play. Boosters and extralives however, are always stored locally on the device you received them on, so they won'tmove across to your other phone or tablet. If you have a Facebook account simply followthese steps:
1. Open your game on your old device.
2. Click on the blue Facebook Connect button.
3. Make sure that the correct email and password details are entered.
4. Now open the game on your new device.
5. Click on the blue Facebook Connect button, enter your Facebook email and password andoff you go!
If you don't use Facebook, don't worry you can use our Kingdom to do exactly the same:
1. Open your game on the old device and look for the orange Kingdom icon in the Settings menu.
2. Now choose an avatar and nickname.
3. Enter your email address, choose a password and that's it - you now have a Kingdomaccount.
4. Now open the game on your new device, log into your account via the orange Kingdom icon and you're good to go!
I hope this helps! If you have any more questions, you are more than welcome to come back here and ask away! Thank you for contacting King Care and I hope you have a good day!
New here? Sign in or create an account to join the fun.
how can I benefit from the game
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This level is simply impossible to pass. I've hit it as part of the concert chaos event and as with all levels to get a band member in this event, it's impossible without using loads of boosters or spending gold for extra moves. This is ridiculous and just makes the game boring. I feel like I've been stuck on it for weeks…
Very very worst level
why did u end the musical event one day ago? I played last whole night to complete the event but u end the event one day ago, I’m very disappointing that act? 🥲🥲 I never trust again on this game 💔💔
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Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…