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I need boosters that I didn't receive and go bars issue thank you

SueNealSueNeal Posts: 3 Newbie

Ican you get my boosters that are due me that I didn't get here recently that I was supposed to have won, that I did not receive this is not the first time this has happened in this game to me I haven't gotten a lot of times my boosters that I won I would like for it to be made up to me by you all please read and get back to me and if you could give me some gold bars to I've missed out on a few and them that I supposed to have gotten thank you

Answers

  • Freddy_Freddy_ Posts: 68,478 Crushing Legend

    @SueNeal Hi and welcome. please check you game is up to date and log out and restart your device, then log back in and see if this solves your issue. Also if playing via an internet browser also clear your browser cache

    For any missing rewards

    Please email Player Support directly from the game.

    When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.

    Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email

    or alternatively you can use the contact us below but you need you game ID for this



    Hope this helps

  • Hey! Would you like to give us your opinion?

  • kiara_waelkiara_wael Posts: 65,571 Candy Moderator
  • FlaringCrystal120FlaringCrystal120 Posts: 3,056 Level 5

    Hello and welcome to the community.

    Please email Player Support so they can check up what happened.

    Open the game on mobile and go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email. When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.

    If you on play on Facebook on computer then use the link in the bottom of the page. Please remember to enter the exact same email that is associated to the Facebook you play on.

    You will need ID for this.

    Here's how to find your Game ID.

    1. Open the game and tap the 'My Profile' on the Start Menu. You can also tap the Settings in the right upper corner on the game map.
    2. Select the 'My Profile' button.
    3. On your game profile page, double tap the King logo above, and this should reveal your Game ID.

    Hope this helps.

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