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I lost all my boosters
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Hello. I'm new here on this platform. I recently downloaded the game again and sadly, I realized I had lost all my boosters. I wouldn't be writing this if I weren't a little bit shocked about it but I had many boosters. I liked to collect them even if they are meant to be used hahaha. I think I had around 130 color bombs, 15 striped and wrapped, 25 UFOS, free switch, etc. I read comments here about other people who lost their boosters too and many people recommended to uninstall and install the app again and I did and I lost the few boosters I had again (i started playing the game a week ago and i had like 4 color bombs, 5 stripped and wrapped, etc). Please help me because the game is not saving my boosters.
Answers
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@pulcino05 Hi and welcome,
In the case of mobile devices your boosters are stored on the device itself. So if you device or game crashes, you uninstall or even change device your boosters are lost / not transferable. Only if you had any unused purchased boosters will customer support help you with these.
Uninstalling on mobile devices should only be the last course of action due to you losing your stored boosters and lives
Thank you
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@pulcino05 Hi again
Can tell you if its a mobile device and you deleted in the past you would have lost your boosters and lives. It has always been the case for mobile devices. Boosters are stored on the device itself so uninstalling wipes the data and all all boosters and lives
If you have the windows 10 app version of the game then yes you can uninstall and reinstall and your boosters should be safe, but this is not always the case, but again free boosters do not get compensated only unused purchased boosters can be helped with
