Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
@1linzy Hi and welcome,
The community can not deal with purchase issues, so you may need to contact support or maybe apple support regarding this
Please email Player Support directly from the game.
When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.
Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email
or alternatively you can use the contact us below but you need you game ID for this
Also please edit your receipt out of the post as this contains a lot of your personnel information and could be open to abuse, click the gear wheel top right of post and edit
Hope this helps
Hi @1linzy and welcome to our Community!
As you may have noticed, the receipt for the purchase is from Apple since all in-app purchases on their devices are handled by Apple.
For this reason you will need to contact Apple Support directly regarding the issue with any additional charges or any errors with the payments.