📺️ Video ads not loading/ freezing/ black screen

The videos don't play and the screen goes blank when I try to get more moves to complete the levels. This only started happening a month ago. Sometimes the first video will play and then it will freeze, sometimes it will freeze after the second video. Please help.

@kiara_wael I'm still having this problem with ads that bounce across the map screen. I don't loose a life just time from logging out and back in again. When I have a timed booster going I don't open them anymore.

Thanks!😀

Just watched an advert to gain moves for a Hard level that only had three jelly left to collect.

Half way through the advert it crashed my game causing the game to restart. No moves gained and lost a life.

Surely we are due an update after fourteen months of the same issue.

At the very least the designers should stop us losing a life when the game crashes.

So far there's no fix to the Ads freezing and showing a black screen, last post was December and it mentions that someone is looking at it, it's now March 2022 and the problems still persists, is anything being done about this? It is very frustrating

Video adds not working my phone phone name mi note 5 pro