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I was at level 350 when i reset my phone. I was not connected to facebook. How can i get my game progress back? Game ID - 5988345281
In our Kingdom there are players from all over the world and from all walks of life. You might be a new to the game or you have been conquering tricky levels for years.
One thing however is for sure: You do not want to lose your levels.
Whether you would drop your phone in the bath or fancy changing hardware, rest assured King has your game progress safe and sound. That is if you have the game saved either through your Facebook or Kingdom account.
The option on saving the game through Facebook is presented right away when you open your game app. It's very simple, just be sure to connect the game to the correct Facebook account!
If rather play connected to Kingdom, you can find the option from the in-game settings.
Now you might come across issues with retrieving your saved levels. Either on a new device or on your current one. As there are different device types, there are different tips and tricks to get you back on track.
Select this option if you are playing on an Android device
Select this option if you are playing on an Apple device
If you're moving onto a new device make sure to check out our tips here on how to do it successfully.
If you have not saved the game, unfortunately it won't be recorded on our servers which means we can't bring the lost top scores back to you.
What we suggest is that you connect the game to either Facebook or Kingdom now, play a level and make your way to us through here and we'll try to help you out the best we can. Please be sure to select "Problems with my Game" and then "Game didn't save"
Now you're all set and ready to go!
Hi everyone! Welcome to the community. Please see this blog here for the steps to follow if you have lost some of your progress. The Blog includes lots of steps on how to fix this problem yourself :-)
If you are not able to restore your own levels, please see the contact form at the end of the Blog, be sure to select "Lost Progress" as the reason of contact.
Many thanks
All my progress are gone either. I was not connect facebook or email. Please help
Hi,@cezdiamondI tried to shift to new phone using Facebook"save" but instead I lost your progress and was shifted to level 1. Further I have tried email login but when I tried , I learnt I wasn't using any email. I have just registered with your website. Please help me, I was on level 1071 , episode 72 was finished recently.
Hi,
@cezdiamond
I tried to shift to new phone using Facebook"save" but instead I lost your progress and was shifted to level 1. Further I have tried email login but when I tried , I learnt I wasn't using any email. I have just registered with your website. Please help me, I was on level 1071 , episode 72 was finished recently.
I need help with this too. I was on level 351 when my husband updated candy crush. After updating to newest version, the game is crashing since it is not compatible with iPad 1. Now I want to play it on my new iPad, but since I was not connected to Facebook, I'm back to level 1.Can I get my progress restored? Or alternatively, is there a way to rollback an app update? Thanks
I need help with this too. I was on level 351 when my husband updated candy crush. After updating to newest version, the game is crashing since it is not compatible with iPad 1. Now I want to play it on my new iPad, but since I was not connected to Facebook, I'm back to level 1.
Can I get my progress restored? Or alternatively, is there a way to rollback an app update?
Thanks
Can you tell me how to fix this too. I lost my games after running a malware scan on my pc to correct a redirect problem I had. My email address isn't recognized on jelly and I think my level must have been stored somewhere locally on Windows 10. I had connected to facebook for candy crush so it is at the correct level.
Hi , my mum upgraded her iPad and I restored the game from iCloud and now it's sent her back to level 1 , can I restore back to the level she was already on ? Thanks .
Hi @Cezdiamond! Can you please message me too? I was at about level 830 and I tried to connect to Facebook and it took me back to level 1! I've tried logging out and logging back in and have tried logging out of Facebook as well but still nothing!
@cezdiamon Hi, I was at level 1239 and accidentally deleted the app and lost all my levels. I was not connected to facebook nor signed up with email. Can you please help?
@cezdiamond hi, I had to get a replacement phone and lost all my levels on my new phone. Can you please help me restore all levels?
@cezdiamond Hi, yesterday I synced to Facebook and lost all my progress. I was around Level 670 previously. Could you help me?
Hi Cezdiamond, can you please help me too. I lost all my levels.
I lost all my levels as well. Not connected to Facebook, took me back to level 1. Please help!
I lost all my levels as well. Not connected to Facebook, took me back to level 1.
Please help!
Hi Cezdiamond, could you please help? You said you sent me a private message but I did not receive any private message. Where do I check these messages? I really appreciate your help.Many thanksDhaval
Hi Cezdiamond, could you please help? You said you sent me a private message but I did not receive any private message. Where do I check these messages? I really appreciate your help.
Dhaval
hi! @cezdiamond could you please help me to? I suddenly lost all progression, and everything was just reset to level 1.
Hi can you please help me I accidentally deleted candy crush jelly saga from my phone and are now on level 1. Was connected to facebook and same email before so I don't know why it doesn't take me back to my level. My email is basriff@live.se thank you.
Hi can you please help me I accidentally deleted candy crush jelly saga from my phone and are now on level 1. Was connected to facebook and same email before so I don't know why it doesn't take me back to my level. My email is basriff@live.se
thank you.
Hi, the same thing happened to me on Jelly Saga. I went back down to level 1 and I don't remember ever logging in with email or fb. Please help! Thank you!
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Hi Cezdiamond, I was at level 760 and suddenly lost all progress. I wasn't logged into Facebook either before or after. Can you help restore my progress please?
Thanks,
Laura
So recently the app updated and I lost all of my progress. I wasn't logged into my Facebook but it said that I was playing under my name and I wasn't playing under my email because I tried logging in with my email and the progress wasn't the same. I honestly have no idea how I was even playing but I hope to get my progress back.
Thanks a lot,
Phuong
I have the same issue.. not registered by email and have lost my progress from about 1485 when I sync with Facebook it takes me back to level 1. ☹️
my version of level 18422 isn’t the same as the tutorial level shown online for help. How can I get my level to update? I play on an iPad.
Why did you just remove the music event from the app?? I had 18 more hours to complete and was on my last 3 laps and it just disappeared. I spent so much time and boosters just so you can do whatever you want? You’re not doing these events fairly
My music event isn't showing up anymore. There's still 14 hours left and I've almost completed it. I need help please
I have a android and I can't message the help bot, the message field is covered by the phones screen function buttons on the bottom, so you can't click on it to initiate typing. I can't even get a screenshot of it because the phone automatically crops out the function buttons. Make the text field bigger and higher so the…
The event had 1 day left and just disappeared! I was so close to the finish. Make it right please. Also, you can't chat with the bot on the help center of the app on Android, the bottom screen function buttons cover the text field and you can't click on it to start typing.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
