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how to restore all the level progress in candy crush saga.I was not connected to facebook.

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Answers

  • Cezdiamond
    Cezdiamond Posts: 6,498 Community Manager
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    Hi Cezdiamond,

    I lost all my progress on Candy Crush Saga after synching with Facebook. I don't remember registering any email address to the site before that and have tried both that I use to which the result is "no account found".

    Can you please help me restore my progress. I have dropped to level 460 from level 1470. 

    Many thanks

    I will send you a message too :-)
  • Cezdiamond
    Cezdiamond Posts: 6,498 Community Manager
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    Hi guys, I have lost my progress on candy crush saga after connecting to Facebook. Can you please help restore my levels. I went from level 1470 to level 460 and can't seem to go forward anymore. Please help.

    I am having to post again as my previous post wasn't showing up on the thread. 

    Many thanks

    Have you received my message?
  • Cezdiamond
    Cezdiamond Posts: 6,498 Community Manager
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    Hello, my dad was 

    I have sent you a message :-)
  • Cezdiamond
    Cezdiamond Posts: 6,498 Community Manager
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    I'm having this problem on Soda Saga. I had my email registered and my other King games know it, but when I try to connect Soda it doesn't recognize my email.

    I will send you a message too :-)
  • Cezdiamond
    Cezdiamond Posts: 6,498 Community Manager
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    Hi, same thing happened to me too. I was on level 385 and my boyfriend accidentally deleted my candy crush. Please help!

    I will send you a message too :-)
  • AAS-2
    AAS-2 Posts: 2 Newbie
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    Hi there, I posted above and haven't received any messages??

  • Ameaga
    Ameaga Posts: 1 Newbie
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    Hi I am having the same problem! Couldn't connect to the kingdom, so followed instructions to reinstall. Then it prompted me to connect to Facebook, upon which I promptly lost all boosters and it bumped me back in levels. Any way I can get this restored?

  • Joe_Jordan
    Joe_Jordan Posts: 1 Newbie
    edited July 2017
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    I'm experiencing the same issue; my game reset back to level 1, I never connected with Facebook, and the game doesn't recognize my email addresses, so I'm guessing I never logged in using anything other than GameCenter.

    I would appreciate some assistance.

  • Salman_Afzal
    Salman_Afzal Posts: 2 Newbie
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    Lost all my progress as well. Pressed the face book sync button by mistake. I was on 1100 odd level and now down to 1. Not happy at all. Please help

  • Salman_Afzal
    Salman_Afzal Posts: 2 Newbie
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    No more replies from support on this thread???

This discussion has been closed.

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