Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
🎬️ Video ads disappearing or not available
Answers
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Hi and Welcome to the King Community
Thank you for the feedback. The video ad feature as all ads and promotional features is still a test feature in the game, which means that some of you can get Lives, while others can get Boosters or other items from this feature.
This also means that the video ads will not always be available and not found in all player's games or on all devices.
So if you at the moment are missing the ads in your game, just stay tuned and keep an eye in the game to see when the ads are back.
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I started playing candy crush a few months ago and I averagely play about six hours a day watching a ton of videos that you guys got revenue on but I put my phone in my pocket and accidentally purchased a $.99 booster pack and as soon as that happen, I lost access to all the ads I know that this is not some test group thing like you guys are saying because it happened immediately after I made a purchase. Is there anyway I can get it restored back to where I had ads because if not, I am deleting the game. Thank you.
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Hi and Welcome to the King Community
Thank you for the reporting and feedback. I will pass this to the Game Team . The video ad feature as all ads and promotional features is still a test feature in the game, which means that some of you can get Lives, while others can get Boosters or other items from this feature.
This also means that the video ads will not always be available and not found in all player's games or on all devices.
So if you at the moment are missing the ads in your game, just stay tuned and keep an eye in the game to see when the ads are back.
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Not true. Especially since it happened the moment a purchase was made. There are hundreds of people complaining about the same thing. Would appreciate you guys to make an honest statement about this. Makes sense if someone pays for something you take away the ads in the hopes they will spend more. But your basic auto reply is false and would much prefer honesty.
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You get the ans, alright. However 13300 has been reduced to 20 moves. Complete nonsense and impossible.
Yes, we are being punished because we don't pay.
Everybody knows 20 moves levels are impossible but they keep throwing them at us like doggy bones.
Not only it's insulting but this ruins all top players game, weekly races and episod races.
You won't rénover from it. Always finishing Last. And to rebuild pack of boosters, it will take days.
This is getting stupid.
Feedback is no longer available in rhe community but we all happily find out where everybody is playing in the Yeti Land. How exciting.
King clearly want top players to leave the game because they don't make enough money.
Greedy custards!
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Hi and Welcome to the King Community
Thank you for the feedback. The video ad feature as all ads and promotional features is still a test feature in the game, which means that some of you can get Lives, while others can get Boosters or other items from this feature.
This also means that the video ads will not always be available and not found in all player's games or on all devices.
So if you at the moment are missing the ads in your game, just stay tuned and keep an eye in the game to see when the ads are back.
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But I received ads daily, sometimes yes, sometimes no, but about 3 weeks ago they definitely stopped and I can no longer pass phases because I have no way to earn boosters other than in the chocolate box, which I often do not conclude because I do not pass the phase. The game lost its fun, because I don't have gold bars to buy extra moves. I've been stuck for more than 3 days in phase 13332, needing a lucky sign to pass.
