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Please help recover inventory
ecelebrate
Posts: 3
Level 1
in Support
Answers
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I have candy crush on Android and also on my Ipad. I needed to reinstall on my Ipad and lost all items in my inventory as well as lives friends have sent,which was about 180 lives. On Ipad I used King account to sign on and for my android it is Facebook. My inventory consisted of 5xcolour bombs, 2xhammers, 4xstripes, 3xcoconut wheel, 2xfree switch, 4xjelly fish, 4xlucky candy, 1X UFO, 1xstriped brush and 1xparty booster. Please can you help me get these back. Thank you
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Very sorry for your problem! You can check to read here (Lost boosters on your mobile? Oh no! Let’s see if we can solve it!) that I hope you can understand to read them.
⚠️ So please also attention when you have trouble to lose all of your boosters! ⚠️
1. The boosters also cannot be transferred / saved to any devices on any King's Games when you switch out new or change or upgrade device or reinstall game!
2. The boosters are saved directly in your device's memory, which always allows you to use them while playing offline. This also means that they are not saved on our servers especially if you didn't have the game saved.
It’s best not to store too many Boosters on your device, as there is a chance they may be lost, or affect the game play.
They do not replace items and help you to return your boosters back that have not been purchased but if you have however lost purchased items, please report this to their Player Support team here and then ask and send your Game ID (How to find your Game ID), so they can help. 😊
