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The game froze just as I was using gold bars to continue the level. How can I get those back?
Also, I changed phones and lost boosters I'd purchased. How can I get those back?
King do not replace items that you won by just playing the game, so it is highly unlikely that you will get your gold back.
For purchased items that you lose and for a refund you will have to contact Player Support.
Please read the information provided in the article linked below.
Thanks for replying. please email this to our Player Support Team here and tell your Game ID there.
I don't understand your response. Today marks the third time in less than a month where I have used Gold bars to advance in a level and have received no advancement to the next level, but lost gold bars.
In the last three weeks, I have lost 46 gold bars with nothing in return. Please restore my gold bars to me, thank you.
Hi welcome to the happy King Community 🤴 hope you understood and don't buy alot of boosters when you don't necessarily. Thanks 😊
Hi and Welcome to the King Community
Boosters are saved directly in your device's memory, which always allows you to use them while playing offline. This also means that if you delete and reinstall the game, then Boosters can be lost and just saved Levels.
Please check links about lose booster Here
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Dear Players, We're aware of an issue where you cannot claim your Weekly Contest rewards. Our Studio team's investigating it so they can fix it as soon as possible. We ask and thank you for your understanding and patience in the meantime. Have a great day.
Hi dear players, We've seen multiple comments from players not getting their rewards from the Team Clash event today and wanted to let you know we are looking into it and hopefully will have a solution for you soon! We will keep you up to date in this thread, and if you have any questions feel free to ask them here.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
