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The game froze just as I was using gold bars to continue the level. How can I get those back?
Also, I changed phones and lost boosters I'd purchased. How can I get those back?
King do not replace items that you won by just playing the game, so it is highly unlikely that you will get your gold back.
For purchased items that you lose and for a refund you will have to contact Player Support.
Please read the information provided in the article linked below.
Thanks for replying. please email this to our Player Support Team here and tell your Game ID there.
I don't understand your response. Today marks the third time in less than a month where I have used Gold bars to advance in a level and have received no advancement to the next level, but lost gold bars.
In the last three weeks, I have lost 46 gold bars with nothing in return. Please restore my gold bars to me, thank you.
Hi welcome to the happy King Community 🤴 hope you understood and don't buy alot of boosters when you don't necessarily. Thanks 😊
Hi and Welcome to the King Community
Boosters are saved directly in your device's memory, which always allows you to use them while playing offline. This also means that if you delete and reinstall the game, then Boosters can be lost and just saved Levels.
Please check links about lose booster Here
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When a Kohls ad pops up I cannot close it (the reward granted button comes up but no way to close it...its dead screen there)and have to back out...thus loosing any gold bars I should have received. I have a Samsung Play phone it's newer and also happened on my Samsung Note 9. I have lost hundreds of gold bars, and now…
Hi my wife is connected but my game doesn't open completely
8599
The event had 1 day left and just disappeared! I was so close to the finish. Make it right please. Also, you can't chat with the bot on the help center of the app on Android, the bottom screen function buttons cover the text field and you can't click on it to start typing.
9606 is not dispensing gummi dragons and needs to be reset. I have done everything I can on my side. Please help.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
