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Recently my facebook account has been disabled, and all my progress from candy crush saga is lost (level 1100+) and when i connect to a new facebook account the level has become level 3. Can i retrieve the progress of the old facebook account that has been disabled?
Old disabled facebook account: izanagi_0206@hotmail.com
New facebook account: aklee14@hotmail.com
Any confirmation link or process please send to aklee14@gmail.com
Hi Bly, sorry for the delay in responding but thank you for writing us here at King Care. Once you disable a Facebook account you can't get back in. But I can try to help you get that progress back with your new Facebook account. First we are going to need your user ID # and you can get the instructions here: https://www.elsalanger.net/blog/what-is-my-user-id-and-where-can-i-find-it
Once you write back with your user ID # I can forward your question to a King Admin who can get you back on track. I will wait until you write back with the number.
Once you have the number, please complete the contact form from this link: https://soporto.king.com/contact
They can manually go into your new account and get you back to where you were. It might take a couple of days before you get a response so please be patient. You should get an email with a ticket number on it. Please make sure to use this topic and subtopic when completing the form.